Fullview Cobrowsing vs Grypp Universal CoBrowse
Fullview Cobrowsing
fullview.ioGrypp Universal CoBrowse
grypp.ioSide by side
| Figure | Fullview Cobrowsing | Grypp Universal CoBrowse |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 1 | 0 |
| Spec score · Video Customer Support Software | 7.9 (#12) | 7.8 (#13) |
| Integrations | Fullview lists Zendesk, Intercom, Salesforce, and HubSpot integrations for starting sessions from helpdesk workflows. | The product offers a public API for embedding cobrowsing into existing workflows and can connect with an existing support stack. |
| No customer install | Customers can join cobrowsing without downloading software, installing an extension, or using a meeting link or code. | Customers join through their browser without downloading or installing software. |
| Privacy controls | The product page says sensitive customer information can be masked and customers control when sessions start. | Grypp says sensitive fields can be masked and customer permission is required before a session begins. |
Plans
In their own words
Fullview Cobrowsing
Fullview Cobrowsing has no write-up on Specifiction yet; its figures are above.
Grypp Universal CoBrowse
Grypp Universal CoBrowse lets contact-center agents guide customers through webpages, forms, checkouts, portals, and account areas in real time. Customers join in a browser without downloading software or installing an app, using desktop, tablet, or mobile devices. Agents see the shared browser journey without access to the customer’s full desktop, private tabs, or other applications. Listed capabilities include scriptless cobrowsing, visual annotation, session save and resume, conversion tracking, page recordings, role-based access, and real-time authentication. Grypp says sessions are encrypted, sensitive fields are masked, and customer permission and authentication controls are used. It states that Universal CoBrowse is PCI DSS and HIPAA compliant; the company also reports ISO 27001 certification, a SOC 2 Type II audit, and CSA STAR registry listing. A public API embeds cobrowsing into existing workflows, either standalone or connected to a support stack. Grypp says it integrates natively with many CCaaS platforms, naming NICE CXone, Zendesk, Talkdesk, and Genesys. Pricing is provided on request based on features and requirements.