Fullview Cobrowsing vs Recursive Labs Visual Engagement Platform
Fullview Cobrowsing
fullview.io
Recursive Labs Visual Engagement Platform
recursivelabs.comSide by side
| Figure | Fullview Cobrowsing | Recursive Labs Visual Engagement Platform |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 1 | 0 |
| Spec score · Video Customer Support Software | 7.9 (#12) | 8.1 (#11) |
| Integrations | Fullview lists Zendesk, Intercom, Salesforce, and HubSpot integrations for starting sessions from helpdesk workflows. | The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text. |
| What it does | Fullview lets support agents see and guide customers inside a website or web app in real time. | Recursive Labs describes its offering as enterprise grade visual customer experience tools for seeing, guiding and assisting customers in real time. |
Plans
Recursive Labs Visual Engagement Platform
No plans published.
In their own words
Fullview Cobrowsing
Fullview Cobrowsing has no write-up on Specifiction yet; its figures are above.
Recursive Labs Visual Engagement Platform
Recursive Labs Visual Engagement Platform provides tools for agents to see, guide and assist customers in real time. Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link, without an app or download. Agents can pause the stream, annotate a frozen frame and add other participants. Mixed Reality tools allow agents to point into the video, show tools or props and draw in the stream. ReadOnly Cobrowse lets agents view a customer’s website, redact sensitive data at the element level and annotate while the customer controls clicks. WebRTC Share supports browser tabs, applications and full desktops on Windows and Mac. Native Android and iOS SDKs can limit sharing to an app or show the full device, with controls to shield sensitive panels. Customers can launch video from digital properties, and agents can move text or voice conversations to video using a one-time link. The platform also supports escalation from AI experiences to live agents. Recursive Labs describes its architecture as cloud native and API first, with dedicated instances available. Pricing is on request; no plans are available for direct purchase.