Fynzo Survey vs Zonka Feedback
Fynzo Survey
fynzo.comZonka Feedback
zonkafeedback.comSide by side
| Figure | Fynzo Survey | Zonka Feedback |
|---|---|---|
| Price from | $1.58/mo | $99/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 10 | 6 |
| Spec score · Net Promoter Score Software | 9.2 (#1) | 8.4 (#6) |
| Company legal name | Fynzo’s privacy policy identifies the provider as Yolo9 Internet Solutions Pvt Ltd. | The Google Play listing identifies the developer as Classic Informatics Private Limited. |
| Documentation | The official knowledge base is organized into survey creation, sharing, integrations, response data, reports, account settings, billing and general topics. | The help center exposes sections for survey management, integrations, automation, AI, reporting, contacts, locations, user management, and survey creation. |
| Headquarters | 13A, Pratap Nagar, Mayur Vihar Phase-1, New Delhi, India | Gurugram, Haryana, India |
| Integrations | Official pages list Zapier, Google Sheets, Google Analytics, Slack, Facebook Pixel, Mailchimp, Twilio, Pabbly Connect and Google Tag Manager integrations. | Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others. |
| Rating on Capterra | 0.0 out of 5 from 0 reviews. | 4.8 out of 5 from 68 reviews. |
| Rating on G2 | 4.4 out of 5 from 4 reviews. | 4.7 out of 5 from 85 reviews. |
| Rating on GetApp | 0.0 out of 5 from 0 reviews. | 4.8 out of 5 from 68 reviews. |
| Rating on Google Play | 2.8 out of 5 from 414 reviews. | 3.6 out of 5 from 111 reviews. |
| Reporting | Reports include graphical analysis, cross-tabulation, trend reporting and scheduled email delivery. | Reports cover survey, staff, location, NPS, CSAT, CES, trends, word analysis, comparative periods, filtering, scheduling, and PDF export. |
| Security | Fynzo says it provides end-to-end security and privacy aligned with GDPR and other privacy policies. | The company states that it is ISO 27001:2022 certified and GDPR and HIPAA compliant. |
| Survey builder | The product provides a visual survey builder with customizable templates and more than 20 question types. | The builder supports branding and themes, more than 30 question types, 40-plus templates, skip logic, answer piping, and custom variables. |
| What it does | Fynzo NPS Software creates Net Promoter Score surveys, collects responses, analyzes scores and provides customer-insight workflows. | Zonka Feedback is a customer feedback and experience-management platform for creating surveys, collecting responses across channels, analyzing results, and closing the feedback loop. |
Plans
Fynzo Survey
- FreeFree
- Pro Monthly$19 a month
- Pro Yearly$190 a year
- Starter$24 a month
- Standard$45 a month
- Premium$95 a month
- Starter$19 a year
- Standard$32 a year
- Premium$79 a year
- CustomPriced on request
Zonka Feedback
- Feedback Management$99 a month
- Feedback Management$199 a month
- Feedback Management$199 a month
- AI Feedback Intelligence$399 a month
- AI Feedback Intelligence$999 a month
- AI Feedback Intelligence$999 a month
In their own words
Fynzo Survey
Fynzo Survey is an NPS survey tool for creating surveys, collecting customer responses, and analyzing scores. Surveys can go out by email, SMS, social media, or website embed. Question formats include NPS, Likert, smiley, and star ratings, with jump logic, piping, and custom variables for shaping the survey. Reports include cross-tabulation and trends, can be emailed on a schedule, and can be downloaded as Excel, CSV, SPSS, or PDF files. Listed connections include Zapier, Google Sheets, Google Analytics, Slack, and MailChimp. The Android and iOS app can create and share surveys, view and download results, and save edits or answers offline for upload later. The Free plan is free and includes unlimited surveys, questions, and responses, plus 1000+ templates and 20+ question types. The free trial offers 100 responses for 14 days, with no credit card required. Paid plans start at $19/mo; the Pro Monthly plan is $19 a month.
Zonka Feedback
Zonka Feedback is a feedback-management platform with AI analysis for customer and employee responses. It collects surveys through email, SMS, WhatsApp, offline channels, websites, apps, in-product experiences, and other digital touchpoints. Teams can measure NPS, CSAT, and CES using a builder with more than 30 question types, templates, skip logic, branding, and multilingual support. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and links feedback themes to customer-experience metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and journey tracking. The app can collect responses offline on iPads and Android tablets, then synchronize when connected. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; APIs and middleware support custom connections. The company states ISO 27001:2022 certification and GDPR and HIPAA compliance, with regional hosting in the US, Europe, Australia, or India. Pricing is by custom quote, with a 14-day trial listed.