Gainsight Customer Communities vs ServiceNow Communities
Gainsight Customer Communities
gainsight.com
ServiceNow Communities
servicenow.comSide by side
| Figure | Gainsight Customer Communities | ServiceNow Communities |
|---|---|---|
| Price from | $83.33/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · Customer Community Software | 8.4 (#9) | 6.9 (#33) |
| Founded | 2009 | 2004 |
| Headquarters | San Francisco, California, USA | Santa Clara, California, United States |
| Purpose | Gainsight Customer Communities gives customers one place to ask, answer, learn, and share knowledge. | Communities helps customers and employees get questions answered, connect with peers, and share expertise through self-service problem solving. |
| Security and compliance | Gainsight states that Customer Communities encrypts data in transit and at rest and aligns with SOC 2, HIPAA, and GDPR requirements. | ServiceNow lists ISO/IEC 27001, ISO/IEC 27017, and ISO/IEC 27018 among its certifications and attestations. |
| Support | The listed plans include Self-Service Support for Professional, CSM Support for Business, and Enterprise CSM Support for Enterprise. | ServiceNow documentation directs users to contact Customer Service and Support for help. |
Plans
Gainsight Customer Communities
- Customer Communities listing$1,000 a year
- BusinessPriced on request
- EnterprisePriced on request
- ProfessionalPriced on request
In their own words
Gainsight Customer Communities
Gainsight Customer Communities provides web and API tools for giving customers one place to ask, answer, learn, and share knowledge. Community features include knowledge bases, discussion boards, messaging, and event management. Businesses can create and customize communities without code, tailoring experiences around a product, role, or region. The service also supports customer discussions about what works, what is missing, and what should come next, with feature requests, a feedback portal, and a product roadmap. Described AI capabilities include AI Answers, a Moderation AI Agent, AI Translations, and a CC MCP Server. Listed integrations include Gainsight CS, Skilljar, Zendesk, Jira, Salesforce, Mixpanel, Google Analytics, and Miro. Native Skilljar integration provides course access, Academy search, and Unified Login. Gainsight lists SOC, HIPAA, ISO 27001, and Data Privacy Framework credentials, plus role-based access controls and encryption for transport, data at rest, PGP, and email APIs. Plans are paid and priced on request: Professional has three admin seats, Business five, and Enterprise ten.
ServiceNow Communities
ServiceNow Communities has no write-up on Specifiction yet; its figures are above.