Gainsight PX vs Userlane
Gainsight PX
gainsight.comUserlane
userlane.comSide by side
| Figure | Gainsight PX | Userlane |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 3 |
| Spec score · Onboarding Bots | 8.2 (#7) | 7.2 (#22) |
| Spec score · In App Messaging | 8.0 (#9) | 7.1 (#17) |
| Spec score · Software Tutorials | 8.1 (#13) | 7.1 (#24) |
| Founded | 2009 | 2015 |
| Headquarters | San Francisco, California, USA | Munich, Germany |
| Integrations | PX integration documentation lists AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS integrations. | The help center lists SharePoint, Confluence, KnowledgeOwl, and Zendesk integrations for searching knowledge content through the Assistant. |
| Support | PX support is available through in-product feedback, email, the PX Community, and the Help Center. | Userlane says customers can contact its support team in product or by emailing [email protected]. |
Plans
Userlane
- ApplicationPriced on request
- DepartmentPriced on request
- OrganizationPriced on request
In their own words
Gainsight PX
Gainsight PX combines product analytics with tools for guiding users and gathering feedback. Analytics include usage visualizations, activation tracking, path and funnel analysis, feature instrumentation, and segmentation to help teams examine adoption risks and friction. Teams can create personalized in-app guides and engagements, email engagements, and an In-App Hub knowledge center bot. In-app surveys include NPS, CSAT, and CES, with targeting and feedback analysis. Gainsight says PX supports web, mobile, and desktop products, including native iOS and Android, React Native, and Windows desktop; C# and Java SDKs are available for custom desktop apps. Listed integrations include AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS. The REST API can access users, accounts, and events, create custom events, and retrieve historical data up to 190 days per call. Essentials and Enterprise plans are listed, but pricing is on request and there is no free plan. A free trial is available. Web setup requires developer help to install the PX tag and code the identify call; analytics and engagements do not work without them.