Gainsight PX vs Userpilot
Gainsight PX
gainsight.comUserpilot
userpilot.comSide by side
| Figure | Gainsight PX | Userpilot |
|---|---|---|
| Price from | — | $299/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · Onboarding Bots | 8.2 (#7) | 7.9 (#13) |
| Spec score · Customer Onboarding Software | 8.0 (#10) | 7.9 (#14) |
| Spec score · Product Adoption Software | 8.1 (#11) | 7.9 (#19) |
| Spec score · In App Messaging | 8.0 (#9) | 7.9 (#11) |
| Spec score · Software Tutorials | 8.1 (#13) | 7.9 (#17) |
| Spec score · Customer Analytics Software | 8.0 (#13) | 7.8 (#18) |
| Founded | 2009 | 2019 |
| Headquarters | San Francisco, California, USA | Austin, Texas, United States |
| Integrations | PX integration documentation lists AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS integrations. | Userpilot lists HubSpot, Salesforce, Segment, Google Tag Manager, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel, Heap, webhooks, and HTTP APIs as integrations. |
| Security | Gainsight’s security page lists role-based access controls, transport and at-rest encryption, and SOC II compliance among its security and privacy protocols. | Userpilot states that it has SOC 2 Type II certification and supports GDPR and HIPAA compliance. |
| Support | PX support is available through in-product feedback, email, the PX Community, and the Help Center. | The pricing comparison lists email support and live chat, with phone support shown as an enterprise service. |
Plans
In their own words
Gainsight PX
Gainsight PX combines product analytics with tools for guiding users and gathering feedback. Analytics include usage visualizations, activation tracking, path and funnel analysis, feature instrumentation, and segmentation to help teams examine adoption risks and friction. Teams can create personalized in-app guides and engagements, email engagements, and an In-App Hub knowledge center bot. In-app surveys include NPS, CSAT, and CES, with targeting and feedback analysis. Gainsight says PX supports web, mobile, and desktop products, including native iOS and Android, React Native, and Windows desktop; C# and Java SDKs are available for custom desktop apps. Listed integrations include AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS. The REST API can access users, accounts, and events, create custom events, and retrieve historical data up to 190 days per call. Essentials and Enterprise plans are listed, but pricing is on request and there is no free plan. A free trial is available. Web setup requires developer help to install the PX tag and code the identify call; analytics and engagements do not work without them.
Userpilot
Userpilot is a product growth platform for non-technical teams to create in-app experiences, understand user behavior, and take action without writing code. Its no-code tools include product tours, checklists, tooltips, and modals. Teams can analyze funnels, feature adoption, and cohorts without SQL, and trigger NPS, CES, CSAT, or custom surveys based on user behavior. Session replay shows clicks and scrolls, with filters by segment or funnel step. AI Agent Lia can answer product-data questions, analyze feedback, and build guides from prompts. Web installation is available through JavaScript, Segment, or Google Tag Manager; the Mobile SDK supports native iOS and Android engagement and several cross-platform frameworks. Integrations include HubSpot, Salesforce, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel, Heap, webhooks, and HTTP APIs. Userpilot lists SOC 2 Type II certification and support for GDPR and HIPAA compliance. There is no free plan. Starter costs $299 a month; Growth costs $849 a month, and a 14-day trial is listed.