GainTrace vs Togile CRM

GainTrace is customer success software for B2B SaaS teams that turns account signals into health scores intended to surface churn risk. Scores weigh usage, adoption, engagement, sentiment, revenue, support and CSM pulse, with inputs refreshed every six hours. For each account, the product shows the signals, weights and dates behind its score; it withholds a churn percentage until data and confidence thresholds are met. Nineteen built-in workflows cover situations such as declining health, renewal timelines, champion departures, payment failures and onboarding stages. Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Mixpanel, Segment, PostHog, Zoom, a custom webhook and the GainTrace SDK. The free plan covers 25 tracked companies, 100 contacts, 5,000 events per month, three live connectors, 100 automations per month, 12-hour sync and three months of history. The paid GainTrace plan is $82 a year, billed annually at $990, with limits varying by company band. GainTrace says data is stored at rest in AWS data centres in Ireland and EU data residency is available on every plan. It runs on web and provides an API.

Togile CRM manages contacts, deals, sales pipelines, and revenue signals, with AI features for scoring leads and guiding pipeline work. Its visual pipeline includes real-time lead scores on a 0–100 scale, next-action intelligence, and revenue forecasting. AI workflows can score and route leads, send messages, and update forecasts without human triggers. The platform also lists marketing automation, more than 100 native integrations, REST APIs, and webhooks. It is available on the web, iOS, and Android, with offline mode in the mobile apps. The Startup plan is free for up to five users and 10,000 records. Growth costs ₹36,000 per year for up to 15 users and 1,00,000 records; Business costs ₹11,999 per month for up to 100 users and 3,00,000 records. Those paid-plan prices are listed for clients in India. Enterprise has unlimited users, with price not listed. Togile says it is ISO 27001 certified and VAPT assessed, and describes AES-256 encryption at rest, TLS 1.3 in transit, role-based access, and immutable audit logs.