Gamifier vs Genesys Workforce Engagement Management
Gamifier
gamifier.coGenesys Workforce Engagement Management
genesys.comSide by side
| Figure | Gamifier | Genesys Workforce Engagement Management |
|---|---|---|
| Price from | $3/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 7 |
| Spec score · Customer Service Gamification Software | 8.3 (#7) | 8.6 (#4) |
| Founded | 2018 | 1990 |
| Headquarters | Claymont, Delaware, United States | Menlo Park, California, United States |
| Integrations | Native integrations are listed for Pipedrive, HubSpot, Salesforce, Salesloft, Outreach and Zendesk. | Genesys says AppFoundry offers more than 600 prebuilt apps and integrations from over 300 marketplace partners. |
| Support | All plans include email support; Essential and higher include priority support, Advanced includes dedicated support, and Enterprise includes a dedicated account manager. | Genesys says support is available 24/7 and describes its uptime commitment as commercially reasonable best efforts, subject to stated exceptions. |
Plans
Gamifier
- Starter$3 a month
- Essential$9 a month
- Advanced$16 a month
- EnterprisePriced on request
Genesys Workforce Engagement Management
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud 2 + Workforce Engagement Management add-on£28 a year
- Genesys Cloud 1 + Workforce Engagement Management add-on£42 a year
- Genesys Cloud CX 3$155 a year
In their own words
Gamifier
Gamifier adds goals, challenges, rewards and feedback to existing CRM workflows for sales and support teams. It offers real-time leaderboards, quests, achievements, performance insights and mobile timeline feedback. Players can view performance, rewards and leaderboards in its mobile app, listed for iPhone. Native integrations include Pipedrive, HubSpot, Salesforce, Salesloft, Outreach and Zendesk, with CRM connections authorized through marketplace or installation flows using OAuth. Pricing starts at $3/user/mo (annual), and the 14-day trial includes all features in the chosen plan without requiring a credit card. There is no free plan. Starter has a one-user minimum; Essential requires five users and Advanced ten, while Enterprise plans are scoped with the sales team. All plans include email support, with higher support levels available on higher tiers. Gamifier says it minimizes the CRM data it uses and advises confirming certification status and security questions during commercial review.
Genesys Workforce Engagement Management
Genesys Workforce Engagement Management (WEM) is a suite of capabilities for contact centre teams, integrated with the Genesys CCaaS solution. It brings together forecasting, scheduling, performance and coaching tools, interaction recording, quality functions and reporting. Forecasting can look up to two years ahead and use more than 25 machine-learning-trained models. Scheduling supports automated shift allocation, flexible work rules, adjustments and publishing. Agents can use Genesys Tempo on smartphones to view schedules, request time off and manage their time. Performance tools include recognition, skill-gap insights, scorecards, leaderboards and contests. The suite can record interactions across channels, generate Voice of the Customer insights and automate evaluations. A reporting hub brings together interaction, agent-performance and journey data. Genesys lists WEM as an add-on for Cloud CX 1 and CX 2, and as included with CX 3 and CX 4. The listed starting price is $75/user/mo (annual); separate plan listings show £28 or £42 per named user per year. It is intended for agents, supervisors, planners and managers.