GaragePlug vs Shopmonkey
GaragePlug
garageplug.com
Shopmonkey
shopmonkey.ioSide by side
| Figure | GaragePlug | Shopmonkey |
|---|---|---|
| Price from | $199.99/mo | $99/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 8 |
| Spec score · Garage Management software | 9.0 (#1) | 8.3 (#4) |
| Spec score · Repair Shop Software | 8.9 (#3) | 8.3 (#7) |
| Spec score · Auto Repair Software | 8.9 (#3) | 8.3 (#5) |
| Spec score · Automotive Repair Software | 8.9 (#5) | 8.2 (#10) |
| API | SoftwareWorld states that GaragePlug does not offer an API. | Shopmonkey exposes REST APIs for Customers, Orders, Users, Vehicles and Inventory, with request contracts documented for data creation and updates. |
| Customer communications | The product sends quotes, invoices, inspection results, progress updates, and payment reminders through SMS, email, and WhatsApp. | The platform provides two-way text and email, estimate approvals, online payments, appointment reminders and reusable message templates. |
| Documentation | The help center contains feature videos, getting-started material, FAQs, and guides for users, dashboards, appointments, orders, inspections, vendors, customers, inventory, accounts, analytics, loyalty, bays, shifts, and reports. | The help center contains product guides, training resources, integration articles, release notes, FAQs and role-based Shopmonkey Academy courses. |
| Headquarters | Newark, DE, USA | Morgan Hill, California, United States |
| Integrations | The product listing says feedback integrates with Google Business Profile and vendor contacts can be reached through SMS, email, and WhatsApp. | Documented integrations include QuickBooks Online, CARFAX, ALLDATA, PartsTech, Nexpart and RepairLink. |
| Limit: pricing | A G2 reviewer says charges after the trial are somewhat more expensive than alternatives. | Review summaries repeatedly say Shopmonkey can be expensive for small shops or compared with older entry-level systems. |
| Praise: usability and support | G2 reviewers repeatedly describe the software as easy to use and praise fast, responsive customer support. | Independent reviewers repeatedly describe the interface as intuitive or easy to use and praise responsive customer support and onboarding. |
| Rating on Apple App Store | 4.0 out of 5 from 5 ratings | No rating overview because the app has not received enough ratings or reviews |
| Rating on Capterra | 4.8 out of 5 from 56 reviews | 4.6 out of 5 from 271 reviews |
| Rating on G2 | 4.9 out of 5 from 36 reviews | 4.6 out of 5 from 411 reviews |
| Rating on GetApp | 4.8 out of 5 from 56 reviews | 4.6 out of 5 from 271 reviews |
| Rating on Google Play | 3.6 out of 5 from 89 reviews | 3.1 out of 5 from 62 reviews |
| Security | GaragePlug says its software uses role-based access control, cloud infrastructure, and automated backups. | Shopmonkey directs customers to information about security and SOC 2 Type II compliance. |
| Support | SoftwareWorld lists email, phone, chat, knowledge base, and FAQ/forum support, plus live online, webinar, documentation, and video training. | Shopmonkey advertises live phone, chat and email support plus guided training and a public status page. |
Plans
GaragePlug
- GEAR0 Monthly Plan$199.99 a month
- GEAR1 Monthly Plan$299.99 a month
- GEAR2 Monthly Plan$399.99 a month
- Custom network quotePriced on request
- Custom quotePriced on request
Shopmonkey
- Accounting add-on$99 a month
- Basic annual$215 a month
- Basic$239 a month
- Bookkeeping add-on$349 a month
- CRM Essentials add-on$349 a month
- Clever$399 a month
- Genius$499 a month
- Multi-ShopPriced on request
In their own words
GaragePlug
GaragePlug is a cloud platform for auto repair workshops and detailing centers. It organizes workshop workflows and appointments, digital job cards, e-invoicing, inspections, estimate approvals, parts inventory, technician time tracking, and vehicle history. Teams can send quotes, invoices, inspection reports, service updates, and payment reminders by SMS, email, or WhatsApp. Customers can use a branded app, web booking, self-check-in, and service reminders. Dashboards report on revenue, sales, inventory, technicians, multiple outlets, and other business metrics. Gia, its AI advisor, answers calls around the clock, books or reschedules visits, handles service-status calls, and can transfer calls to staff. GaragePlug runs on Android, iOS, and the web, including desktops, laptops, smartphones, and tablets. The company lists onboarding, training, live support, in-platform chat, and online and video training. It is paid, with pricing on request and no free plan; a seven-day free trial is available.
Shopmonkey
Shopmonkey has no write-up on Specifiction yet; its figures are above.