Gatekeeper vs ManageEngine ServiceDesk Plus
Gatekeeper
gatekeeperhq.com
ManageEngine ServiceDesk Plus
manageengine.comSide by side
| Figure | Gatekeeper | ManageEngine ServiceDesk Plus |
|---|---|---|
| Price from | — | $10/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 9 |
| Spec score · IT Vendor Management Software | 8.3 (#6) | 9.0 (#4) |
| Documentation and support | The knowledge base includes API, integration, release-update and system-requirement articles, while Capterra lists email, phone, chat, knowledge-base and live-representative support. | Official support links provide separate cloud and on-premises admin/user guides, quick-start material, API v1 and v3 guides, migration help, security documentation, tutorials, email, phone and live chat. |
| Integrations | Gatekeeper Interconnect advertises connections to more than 1,700 applications, including NetSuite, Jira, Microsoft, Workday, ServiceNow and Sage Intacct. | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. |
| Rating on Capterra | 4.6 out of 5 from 84 reviews | 4.4 out of 5 from 234 reviews |
| Rating on G2 | 4.5 out of 5 from 93 reviews | 4.2 out of 5 from 253 reviews |
| Rating on Gartner Peer Insights | 4.5 out of 5 from 0 reviews | 4.4 out of 5 from 1481 ratings |
| Rating on GetApp | 4.6 out of 5 from 84 reviews | 4.4 out of 5 from 234 reviews |
| Rating on TrustRadius | 8.8 out of 10 from 6 reviews | 9.2 out of 10 from 142 reviews |
| What it does | Gatekeeper unifies vendor, contract, risk, obligation, renewal and spend data on one platform for finance, procurement and legal teams. | ServiceDesk Plus combines IT service management, IT asset management, CMDB and enterprise service management for departments such as HR, facilities and finance, with cloud and on-premises deployment. |
Plans
Gatekeeper
- EnterprisePriced on request
- Enterprise PlusPriced on request
- ProPriced on request
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
Gatekeeper
Gatekeeper has no write-up on Specifiction yet; its figures are above.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.