Gemini vs PatchDesk
Gemini
countersoft.comPatchDesk
patchdesk.orgSide by side
| Figure | Gemini | PatchDesk |
|---|---|---|
| Price from | $10/mo | $7/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 1 |
| Spec score · Game Bug Tracking Software | 8.3 (#10) | 7.9 (#14) |
| Integrations | The documentation lists integrations and connectors for Visual Studio, Outlook, Slack, source control systems, GitHub, Bitbucket, Team Foundation Server, Subversion, Git, and Mercurial. | The opened maker pages list Stripe for payment processing and Google Analytics 4 on public marketing pages; they do not describe product integrations. |
| Issue tracking | Gemini provides reusable bug filters, cross-project search, dependency management, work scheduling, and customizable workflows. | The issue tracker supports status, priority, comments, followers, search, filters, and CSV import and export. |
| Product | Gemini tracks tasks across an enterprise and supports help desk and IT support, project management, software development, and integrated testing. | PatchDesk combines a customer support inbox and an engineering issue tracker in one product. |
| Security | Gemini 7.4 and later supports optional two-factor authentication through standard authenticator apps, and stores users’ encrypted authentication details. | PatchDesk says databases are encrypted at rest, connections use TLS/SSL, passwords are hashed with bcrypt, and row-level security isolates organizations’ data. |
| Support | The maker advertises complete product support with both Cloud and Self-host plans, and says it helps with installation and configuration for team trials. | The SLA says support requests receive an initial response within 24 hours on business days, with critical availability incidents targeted within four hours. |
Plans
In their own words
Gemini
Gemini is an enterprise task and issue-tracking product for help desk and IT support, project management, software development, and integrated testing. It combines reusable bug filters, cross-project search, dependency management, scheduling, and customizable workflows with agile planning for Scrum and Kanban. Teams can manage test plans and produce road maps, change logs, and Scrum burndown charts. Gemini connects with tools including Visual Studio, Outlook, Slack, GitHub, Bitbucket, Team Foundation Server, Subversion, Git, and Mercurial. It also offers a REST API, webhooks, an apps framework, and the Breeze app for turning inbound email into tickets. Gemini runs on the web, Windows, API, and self-hosted deployments. Cloud costs $10 a month per user, billed monthly, and includes unlimited projects and content and product support. Self-host costs 850.00 USD once for 10 users. Cloud hosting supports Forms authentication, but not Windows Authentication or Active Directory. Self-hosted Gemini 7.6.0 and later requires Windows Server 2019 or later, SQL Server 2019 or later, and TLS 1.2 or later.