Genesys Cloud CX vs Text.com
| Genesys Cloud CX | Text.com | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | Yes |
| Paid from | $75/mo | $19/mo |
| Open source | No | No |
| Platforms | Web, Windows, macOS, iOS, Android | Android, api, iOS, macOS, Web, Windows |
| Free plan | No | No |
| Paid from | 75 /user/mo | 19 /user/mo |
| Supported social channels | — | Facebook Messenger, SMS, WhatsApp, website chat, email, social media |
| Comment moderation | — | Yes |
| SLA management | — | Yes |
| Workflow automation | — | Yes |
| Customer profiles | — | Yes |
Both are listed in Best Social Media Customer Service Software. On Specifiction, Genesys Cloud CX scores higher on our published basis.