Genesys Cloud Workforce Management vs Smartsheet
Genesys Cloud Workforce Management
genesys.com
Smartsheet
smartsheet.comSide by side
| Figure | Genesys Cloud Workforce Management | Smartsheet |
|---|---|---|
| Price from | $155/mo | $9/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Capacity Planning Software | 7.9 (#17) | 8.4 (#5) |
| Founded | 1990 | 2005 |
| Headquarters | 1302 El Camino Real, Suite 300, Menlo Park, California, United States | Bellevue, Washington, USA |
| Integrations | Genesys says its AppFoundry marketplace offers over 600 apps and integrations, including CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics and Zendesk. | Smartsheet lists integrations including Jira, Power BI, Salesforce, SAP, ServiceNow, Tableau, Workday, Slack, Microsoft Teams, and Adobe Creative Cloud. |
| Purpose | Workforce management software helps contact centers plan and manage employees through forecasting, scheduling, intraday management, real-time schedule adherence and capacity planning. | Smartsheet provides tools for teams to manage projects and build solutions of different sizes and complexity. |
| Support | Genesys provides a customer support portal to submit new tickets and track existing ones. | All plans include Help & Learning content, the Smartsheet Community, and web-based ticketing; premium support is included with Advanced Work Management. |
Plans
Genesys Cloud Workforce Management
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud CX 1 or CX 2 with WFM add-onPriced on request
Smartsheet
- Pro$9 a month
- Business$19 a month
- EnterprisePriced on request
- Advanced Work ManagementPriced on request
In their own words
Genesys Cloud Workforce Management
Genesys Cloud Workforce Management has no write-up on Specifiction yet; its figures are above.
Smartsheet
Smartsheet provides tools for teams to manage projects and build solutions, from individual workflows to complex portfolios. Work views include grid, Gantt, calendar, table, board, and timeline, though timeline is included with Business and higher plans. Project capabilities include dashboards, reports, forms, formulas, workload tracking, and portfolios, with some features limited by plan. No-code workflows can be automated: Pro includes 250 automations per month, while Business and higher include unlimited automations. Built-in AI can generate formulas, analyze data, summarize content, and help build dashboards. Listed integrations include Jira, Power BI, Salesforce, SAP, ServiceNow, Tableau, Workday, Slack, Microsoft Teams, and Adobe Creative Cloud; connections to ChatGPT, Claude, Gemini, and Microsoft Copilot are described through the Smartsheet MCP Server. Security controls include role-based access, SSO, MFA, external collaboration controls, event reporting, and 24/7 incident monitoring. Plans are paid, with a 30-day trial. Pro costs $9 a month, billed at $9 per Member/month yearly or $12 monthly; Business costs $19 a month, billed at $19 yearly or $24 monthly.