Genesys Cloud Workforce Management vs TimeForge
Genesys Cloud Workforce Management
genesys.com
TimeForge
timeforge.comSide by side
| Figure | Genesys Cloud Workforce Management | TimeForge |
|---|---|---|
| Price from | $155/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 4 |
| Spec score · Workforce Management - Enterprise Software | 7.9 (#9) | 7.1 (#15) |
| Forecasting | Genesys describes AI-powered forecasting based on interaction volume, average handle time, employee skills, business needs and employee needs. | The maker says TimeForge Forecast uses machine learning and more than 40 algorithms to predict business volume. |
| Founded | 1990 | 2004 |
| Headquarters | 1302 El Camino Real, Suite 300, Menlo Park, California, United States | Lubbock, Texas, United States |
| Integrations | Genesys says its AppFoundry marketplace offers over 600 apps and integrations, including CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics and Zendesk. | TimeForge says it integrates with point-of-sale, HR, and payroll systems, including NCR Aloha, ADP Payroll, UKG, and Paychex Payroll. |
| Support | Genesys provides a customer support portal to submit new tickets and track existing ones. | Customers can contact support by phone or email and use the online Knowledge Base for walkthroughs and how-to guides. |
Plans
Genesys Cloud Workforce Management
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud CX 1 or CX 2 with WFM add-onPriced on request
TimeForge
- Enterprise RetailPriced on request
- Retail Core LaborPriced on request
- Retail Workforce+Priced on request
- Simple RetailPriced on request
In their own words
Genesys Cloud Workforce Management
Genesys Cloud Workforce Management has no write-up on Specifiction yet; its figures are above.
TimeForge
TimeForge connects point-of-sale data with demand forecasting and labor scheduling, alongside time and attendance, labor compliance, and reporting across multiple locations. Its AutoScheduler can generate schedules using employee availability, hours, costs, and skill levels. Employees can use the mobile app to request time off, swap or claim shifts, and update availability. TimeForge Forecast uses machine learning and more than 40 algorithms to predict business volume, according to the maker. The service integrates with point-of-sale, HR, and payroll systems, including NCR Aloha, ADP Payroll, UKG, and Paychex Payroll. Biometric time clocks also accept PIN or password entry; the maker says they do not store employee fingerprints. TimeForge serves retail, grocery, restaurant, and lodging businesses, as well as healthcare, education, and manufacturing. It runs on Android, iOS, and the web. Pricing is on request, and a 14-day trial includes selected tools and expert setup without a credit card.