Genesys Workforce Engagement Management vs ZIZO
Genesys Workforce Engagement Management
genesys.com
ZIZO
playzizo.comSide by side
| Figure | Genesys Workforce Engagement Management | ZIZO |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 7 | 1 |
| Spec score · Customer Service Gamification Software | 8.6 (#4) | 6.4 (#24) |
| Headquarters | Menlo Park, California, United States | Buffalo, New York, United States |
| Integrations | Genesys says AppFoundry offers more than 600 prebuilt apps and integrations from over 300 marketplace partners. | ZIZO connects to CRMs, dialers, collections platforms, workforce management tools, conversational AI tools, and compliance or QA systems through API or SFTP. |
| Purpose | Genesys describes WEM as a suite of AI-powered capabilities for contact centre teams, integrated with its CCaaS solution. | ZIZO is call center performance management software that uses gamification and real-time performance insights to improve productivity and reduce attrition. |
| Security | Genesys says Genesys Cloud protects data in transit with TLS 1.2 or higher and data at rest with AES-256 encryption. | ZIZO states that it is SOC 2 certified, adheres to GDPR and CCPA standards, does not collect personally identifiable information, and encrypts data transfers end-to-end. |
| Support | Genesys says support is available 24/7 and describes its uptime commitment as commercially reasonable best efforts, subject to stated exceptions. | The subscription includes dedicated support and account management, and ZIZO says it provides ongoing support, updates, and integration health checks after launch. |
Plans
Genesys Workforce Engagement Management
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud 2 + Workforce Engagement Management add-on£28 a year
- Genesys Cloud 1 + Workforce Engagement Management add-on£42 a year
- Genesys Cloud CX 3$155 a year
In their own words
Genesys Workforce Engagement Management
Genesys Workforce Engagement Management (WEM) is a suite of capabilities for contact centre teams, integrated with the Genesys CCaaS solution. It brings together forecasting, scheduling, performance and coaching tools, interaction recording, quality functions and reporting. Forecasting can look up to two years ahead and use more than 25 machine-learning-trained models. Scheduling supports automated shift allocation, flexible work rules, adjustments and publishing. Agents can use Genesys Tempo on smartphones to view schedules, request time off and manage their time. Performance tools include recognition, skill-gap insights, scorecards, leaderboards and contests. The suite can record interactions across channels, generate Voice of the Customer insights and automate evaluations. A reporting hub brings together interaction, agent-performance and journey data. Genesys lists WEM as an add-on for Cloud CX 1 and CX 2, and as included with CX 3 and CX 4. The listed starting price is $75/user/mo (annual); separate plan listings show £28 or £42 per named user per year. It is intended for agents, supervisors, planners and managers.