Genuity Helpdesk vs Upland Cimpl

Genuity Helpdesk is a cloud-based SaaS helpdesk for identifying problems, prioritizing resolutions, and finding trends that could contribute to outages. It includes ticket management, workflow automation, collaboration, self-service, metrics and reports, SLAs, asset management, and mobile access. Tickets can enter through an internal form, an open portal, or email. Automated tasks can assign, email, or close tickets based on triggers. Separate workspaces let departments such as HR, Facilities, and Legal use distinct helpdesk areas, while Microsoft Teams and Slack integrations provide notifications and ticket actions. APIs can retrieve workspace, custom form, and ticket data, or create tickets from external applications. Access is available on web, Android, and iOS; permissions can be set as read or read/write for groups or individual staff. Genuity says stored data is encrypted with AES-256 and network communication uses TLS 1.2 or higher. It offers in-platform real-time chat support and free onboarding assistance. A free Community Plan is available with Genuity Solution and requires $12,000 annual gross sales. Paid plans are listed from $39.99 per month, and a 30-day trial is listed.

Upland Cimpl brings technology and telecom spending, assets, and projects into a central dashboard for tracking and management. It supports invoice, contract, and usage tracking, billing and payment automation, and procurement workflows for approvals and expenditure tracking. Built-in analytics and dashboards provide real-time views of usage and costs for IT and finance teams. Cimpl lists integrations with Oracle, SAP, Workday, ServiceNow, Microsoft Dynamics 365, NetSuite, QuickBooks, Coupa, TELUS, Rogers, and Bell. Its ServiceNow connection can use APIs to collect service requests, create work orders, update tasks, and update inventory. Inventory management covers wireless, telecom, IT, IoT, and cloud assets. Cimpl Cloud provides visibility into cloud assets and identifies idle, unused, and underused services. Managed services cover order processing, inventory support, reporting and analysis, dispute management, and invoice loading. The product page describes guidance from technology expense specialists, one-on-one training, and monthly webinars. Cimpl is offered through web and API platforms. The site offers a demo request but does not display a price or trial duration.