GetWFM vs Workforce.com
GetWFM
getwfm.com
Workforce.com
workforce.comSide by side
| Figure | GetWFM | Workforce.com |
|---|---|---|
| Price from | Free | C$12.80/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · Workforce Management Software | 8.6 (#5) | 8.4 (#7) |
| API | The free tier advertises a basic API, while Workforce advertises a complete API; no public endpoint reference or SDK is linked from the site. | The public API exposes data-stream, data-stream-join, store-stat and predicted-store-stat endpoints for importing demand data. |
| Integrations | The site mentions available integrations, HR integrations and data-warehouse integrations but does not name specific partners. | Official integrations include ADP, Azure, Gusto, Indeed, QuickBooks, Oracle, Paychex, Paycom, Shopify, Square, Toast, UKG, Workday and Xero. |
| Product | GetWFM describes itself as cloud-based workforce management software for contact centers. | Workforce.com is an all-in-one payroll, HR, and workforce management system. |
| Scheduling | Scheduling supports breaks, meetings and states, employee availability, interval coverage, drag-and-drop editing and direct communication. | The platform builds demand-based employee schedules using labor forecasting and supports shift management. |
| Security | Marketing states that customer data uses TLS/SSL encryption in a cloud data center with 24/7 physical and electronic security. | Workforce.com says it supports Google SSO by default and role-based access controls with logical separation between customer organizations. |
| Support | Paid plans include an initial setup and training call plus continuing business-hours email and telephone support. | The vendor provides implementation and training help, and its help center directs users to [email protected] for assistance. |
| What it does | GetWFM is cloud workforce-management software aimed at inbound, outbound, multichannel and BPO contact centers. | Workforce.com combines scheduling, HR, time and attendance, payroll, employee engagement, analytics and compliance tools for hourly and shift-based workforces. |
Plans
Workforce.com
- All-in-One Plan (Canada)C$12.80 a month
- All-in-OnePriced on request
- HRPriced on request
- PayrollPriced on request
- SchedulingPriced on request
In their own words
GetWFM
GetWFM is cloud-based workforce management software for contact centers. It covers scheduling, attendance, adherence, time off, and analytics, with demand forecasting and coverage optimization also listed. Scheduling accounts for breaks, meetings and states, employee availability, and interval coverage; managers can edit schedules with drag-and-drop tools and communicate directly. Attendance tracks scheduled and unscheduled hours, including early and late patterns, while adherence tools calculate weighted scores, show weekly and monthly trends, and support exception approvals. Time-off management includes accrual balances, coverage charts, and a calendar. Analytics provides customizable charts, report exports, data ownership, and warehouse integrations. The free Team plan supports unlimited employees but is limited to three teams, one timezone, and one month of history; it includes a basic API. Workforce is described as hourly pricing and includes a complete API. Paid plans include setup and training by telephone, plus business-hours support by email and telephone. GetWFM lists web and API platforms.
Workforce.com
Workforce.com combines payroll, HR and workforce management in one system for shift-based organizations. Its scheduling tools use business data to forecast demand and generate schedules, with auto-scheduling, availability collection, time-off management, open shifts and shift swaps. HR features cover onboarding, HRIS, performance management and applicant tracking. Payroll includes time and attendance, wage and hour automation, tax filing and benefits management. The company lists hospitality, retail and care among its use cases. The service is available on Android, iOS, web and API, and its mobile app supports phones and tablets. Listed integrations include ADP, QuickBooks, Gusto, Indeed, Clover and Lightspeed. Plans are licensed per user, with pricing depending on selected modules, staff count and implementation requirements; prices are on request and there is no free plan. A 14-day trial is listed. The Time Clock App requires a compatible Apple or Android tablet and cannot be used on a computer.