Gfacility vs Ivanti Neurons for Enterprise Service Management
Gfacility
gfacility.com
Ivanti Neurons for Enterprise Service Management
ivanti.comSide by side
| Figure | Gfacility | Ivanti Neurons for Enterprise Service Management |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 3 |
| Spec score · Enterprise Service Management Software | 8.3 (#10) | 8.6 (#6) |
| Integrations | The maker describes native Microsoft Teams and Outlook support, Microsoft 365 and Google Workspace integrations, and an API for custom integrations. | Ivanti Neurons iPaaS offers more than 1,000 connectors, including Teams, SAP, Jira, Slack, Salesforce, Workday, GitHub and Active Directory. |
| Pricing | The maker describes pricing as per user with no module add-ons, and says AI agents are priced separately; it does not state numeric prices on the opened page. | Ivanti directs visitors to contact sales for service management options; its iPaaS page says specific add-on pricing is available from sales or by requesting a demo. |
Plans
Ivanti Neurons for Enterprise Service Management
- Enterprise Service Management (ESM)Priced on request
- Ivanti Neurons for ITSMPriced on request
- Ivanti Neurons for ITSM (UK G-Cloud listing)Price not published
In their own words
Gfacility
Gfacility is a cloud platform that brings IT, facility, and workplace service management into a shared service catalogue, backlog, and cross-domain dashboard. IT tools cover incident, change, and problem management, CMDB asset management, time tracking, workflow automation, request fulfilment, and analytics. Facility features include helpdesk, work orders, a knowledge base, asset management, inspections, maintenance planning, vendor and contract management, and fleet management. Workplace features cover room and desk booking, room signage, visitor management, catering, and workplace insights. Its AI can classify, enrich, and route requests, and the maker says it can close level-1 tickets without human involvement when safe. It says automatic resolutions are limited to high-confidence cases with reversible actions, which are logged and can be reversed from an audit view. Gfacility states that it is ISO 27001 certified and GDPR compliant, with EU data residency, encryption, SSO, SCIM, and record-level role-based access. A 30-day trial is offered without a credit card, with access to selected modules and personal onboarding. Pricing is available on request.
Ivanti Neurons for Enterprise Service Management
Ivanti Neurons for Enterprise Service Management extends service-management workflows beyond IT into areas such as HR, facilities, security, and other departments. The package includes ITSM, IT asset management, asset discovery, Analyst AI Assist, and the Neurons Platform, with additional modules for HR and facilities service management, governance, risk and compliance, project portfolio management, and security operations. Analyst AI Assist can correlate incidents, classify and summarize tickets, translate, assist with writing, generate knowledge, and create dashboard widgets. Its Self-Service AI Agent handles natural-language requests and troubleshooting, with agents able to plan, orchestrate, and execute tasks. Ivanti says its ITSM module is built around 11 ITIL 4-certified practices. The low-code/no-code iPaaS, powered by Workato, offers more than 1,000 connectors and templates with two-way workflows. The solution supports Android, iOS, web, and API, with mobile access through an app. It is aimed at enterprises extending service management across the organization. Pricing is available by contacting sales.