Gfacility vs ServiceCore
Gfacility
gfacility.comServiceCore
servicecore.appSide by side
| Figure | Gfacility | ServiceCore |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 3 |
| Spec score · Enterprise Service Management Software | 8.3 (#10) | 7.3 (#19) |
| Spec score · IT Problem Management Software | 8.2 (#17) | 7.3 (#30) |
| Integrations | The maker describes native Microsoft Teams and Outlook support, Microsoft 365 and Google Workspace integrations, and an API for custom integrations. | Integration Management provides REST endpoints using HTTP and JSON, plus email integration, inbound and outbound flows, webhooks, and field mapping. |
| Product | Gfacility describes itself as an AI-native enterprise service management platform for IT, Facility and Workplace teams. | ServiceCore is an IT service management and enterprise service management platform built around ITIL 4 practices. |
| Security | Gfacility states that it is ISO 27001 certified and GDPR compliant, with EU data residency and encryption at rest and in transit. | The Integration Platform says API keys, OAuth 2.0, basic auth, and mTLS credentials are stored in an encrypted secret vault and integration runs are traceable. |
| Support | The help center lists 116 articles across 26 categories, including support, configuration, integrations and user guides. | Support is available by email-to-ticket, self-service portal, phone, remote desktop, knowledge base and documentation, and in-product form. |
Plans
ServiceCore
- Pro FullPrice not published
- Pro LitePrice not published
- StandardPrice not published
In their own words
Gfacility
Gfacility is a cloud platform that brings IT, facility, and workplace service management into a shared service catalogue, backlog, and cross-domain dashboard. IT tools cover incident, change, and problem management, CMDB asset management, time tracking, workflow automation, request fulfilment, and analytics. Facility features include helpdesk, work orders, a knowledge base, asset management, inspections, maintenance planning, vendor and contract management, and fleet management. Workplace features cover room and desk booking, room signage, visitor management, catering, and workplace insights. Its AI can classify, enrich, and route requests, and the maker says it can close level-1 tickets without human involvement when safe. It says automatic resolutions are limited to high-confidence cases with reversible actions, which are logged and can be reversed from an audit view. Gfacility states that it is ISO 27001 certified and GDPR compliant, with EU data residency, encryption, SSO, SCIM, and record-level role-based access. A 30-day trial is offered without a credit card, with access to selected modules and personal onboarding. Pricing is available on request.
ServiceCore
ServiceCore has no write-up on Specifiction yet; its figures are above.