Gfacility vs Wolken AI Enterprise Service Management
Gfacility
gfacility.comWolken AI Enterprise Service Management
wolkensoftware.comSide by side
| Figure | Gfacility | Wolken AI Enterprise Service Management |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Enterprise Service Management Software | 8.3 (#10) | 6.7 (#22) |
| Integrations | The maker describes native Microsoft Teams and Outlook support, Microsoft 365 and Google Workspace integrations, and an API for custom integrations. | Wolken’s platform page lists native integrations for ServiceNow, Freshworks, Jira Service Management, Microsoft Teams, Slack, Salesforce, SAP, and Oracle. |
| Intended users | The site identifies facility managers, IT and service managers, workplace and office managers, operations leaders, CIOs, HR, finance, reception teams and service providers among its intended roles. | The product page names IT teams, ITSM managers, CIOs, business leaders, business owners, and service managers as its audiences. |
| Security | Gfacility states that it is ISO 27001 certified and GDPR compliant, with EU data residency and encryption at rest and in transit. | The platform page states that data is encrypted in transit and at rest and describes audit trails and compliance controls for SOC 2 and industry-specific requirements. |
| Support | The help center lists 116 articles across 26 categories, including support, configuration, integrations and user guides. | Wolken’s About page lists 24/7 support and dedicated success managers. |
Plans
Wolken AI Enterprise Service Management
- Enterprise Service ManagementPriced on request
In their own words
Gfacility
Gfacility is a cloud platform that brings IT, facility, and workplace service management into a shared service catalogue, backlog, and cross-domain dashboard. IT tools cover incident, change, and problem management, CMDB asset management, time tracking, workflow automation, request fulfilment, and analytics. Facility features include helpdesk, work orders, a knowledge base, asset management, inspections, maintenance planning, vendor and contract management, and fleet management. Workplace features cover room and desk booking, room signage, visitor management, catering, and workplace insights. Its AI can classify, enrich, and route requests, and the maker says it can close level-1 tickets without human involvement when safe. It says automatic resolutions are limited to high-confidence cases with reversible actions, which are logged and can be reversed from an audit view. Gfacility states that it is ISO 27001 certified and GDPR compliant, with EU data residency, encryption, SSO, SCIM, and record-level role-based access. A 30-day trial is offered without a credit card, with access to selected modules and personal onboarding. Pricing is available on request.
Wolken AI Enterprise Service Management
Wolken AI Enterprise Service Management has no write-up on Specifiction yet; its figures are above.