Gist vs LiveChat
Gist
getgist.com
LiveChat
livechat.comSide by side
| Figure | Gist | LiveChat |
|---|---|---|
| Price from | Free | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 12 | 9 |
| Spec score · Live chat software | 8.3 (#31) | 9.3 (#5) |
| Included agent seats | 2 | 1 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | No |
| Integrations | Gist lists integrations including Zapier, WordPress, Segment, WooCommerce, Stripe, Google Calendar, Zoom, and Facebook. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Live agent chat | Yes | Yes |
| Product | Gist describes itself as a CRM platform for customer conversations across support, marketing, and sales. | LiveChat provides website live chat for customer support, lead qualification, and sales. |
| Support | Gist says its customer support team is available by live chat or email, with 24/7 availability and a five-minute average live-chat response time. | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. |
| Visitor tracking | Yes | Yes |
Plans
Gist
- Free ForeverFree
- ProfessionalPrice not published
- PremiumPrice not published
- All-in-One Free ForeverFree
- Gist Marketing Free ForeverFree
- Gist Support Free ForeverFree
- Gist Marketing Professional$19 a month
- Gist Marketing Premium$29 a month
- Gist Support Professional$29 a month
- All-in-One Professional$48 a month
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.