GitBook vs Support Hero
GitBook
gitbook.comSupport Hero
supporthero.comSide by side
| Figure | GitBook | Support Hero |
|---|---|---|
| Price from | $65/mo | $49/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 8 |
| Spec score · Knowledge base software | 9.1 (#5) | 8.4 (#49) |
| Access control | Tiered roles and permissions control who can view and edit content. | The product supports private knowledge base access for authenticated users and role-based permissions. |
| API | The GitBook API is RESTful and supports standard GET, POST, PATCH, and DELETE methods for content, collaboration, and integrations. | The API can retrieve categories and articles and run full-text searches. |
| Publishing audience | both | both |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | Yes | No |
| Integrations | Built-in integrations include GitHub, GitLab, Slack, Intercom, analytics services, authentication providers, feature-flag tools, and support tools. | Pricing lists Drift, Freshchat, Intercom, Zopim, Kissmetrics, Salesforce, and Segment integrations across its plans. |
| Product | GitBook is a collaborative, AI-native documentation platform for creating, reviewing, and publishing branded documentation websites. | Support Hero describes itself as a knowledge management system designed to streamline support operations. |
| SSO support | Yes | Yes |
| Paid from | 65 | 49 |
| Support | GitBook provides product support through [email protected] and offers sales contact and demos. | The Small plan includes business hours support, while the Large and Enterprise plans list priority support. |
| Version history | Yes | Yes |
Plans
Support Hero
- Small$49 a month
- Medium$99 a month
- Large$199 a month
- EnterprisePrice not published
- Small Plan$49 a month
- Medium Plan$99 a month
- Large Plan$199 a month
- Enterprise PlanPriced on request
In their own words
GitBook
GitBook is a documentation platform for teams creating, reviewing, and publishing branded documentation websites. Content can be written in a block-based visual editor or Markdown, organized through branch-based review, or synchronized with GitHub and GitLab. Published sites support custom domains, responsive layouts, SEO, preview deployments, and site variants. GitBook Agent can surface documentation gaps, draft updates, and review changes, while GitBook Assistant answers questions using documentation and connected sources. Teams can set tiered permissions and restrict documentation to authenticated users. The Free plan is free, includes one user, and limits GitBook Agent to 10 messages per week. Premium is $65 a month billed per site annually, plus $12 per user/month; Ultimate is $249 a month billed per site annually, plus $12 per user/month. Annual billing includes two months free, and a 14-day trial is available. Published documentation traffic is not limited.
Support Hero
Support Hero has no write-up on Specifiction yet; its figures are above.