Gladly vs Yuma AI
Gladly
gladly.aiYuma AI
yuma.aiSide by side
| Figure | Gladly | Yuma AI |
|---|---|---|
| Price from | — | $1,200/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 3 |
| Spec score · AI Agents for Customer Support Software | 7.6 (#12) | 7.3 (#16) |
| Spec score · AI Customer Service Software | 7.6 (#18) | 7.3 (#26) |
| Data handling | The security page says Gladly does not share data across tenants or train models on customer data. | Yuma says customer content is retrieved in the customer's workspace and does not modify model weights; it may separately use customer data to improve AI model quality, with an opt-out available. |
| Integrations | The integrations directory lists Shopify, BigCommerce, Loop, Recharge, Salesforce, Slack, and other apps, and offers an App Platform for custom integrations. | The integration directory lists tools including Shopify, Zendesk, Gorgias, Kustomer, Salesforce Service Cloud, Klaviyo, Recharge, and Stripe. |
| Security | Gladly states it meets SOC 2 Type II, PCI DSS, HIPAA, GDPR, and CCPA requirements and encrypts data at rest and in transit. | Yuma states that it has a SOC 2 Type II report and is certified under the EU-U.S. Data Privacy Framework, and lists GDPR and CCPA compliance information. |
Plans
In their own words
Gladly
Gladly provides customer experience and commerce AI for brands that want to sell, serve, and support customers in a single conversation. Its shopping AI uses customer history and personalized recommendations to help shoppers find and buy products; Voice AI handles calls with conversational responses and actions. Customer profiles combine past conversations with live journey context such as browsing and cart activity. The platform includes a shared inbox, SLA management, a help center, ticket automation, and API access, with web and API listed as platforms. Business users can train the system with Guides, and CX teams can manage it after initial setup. The integrations directory includes Shopify, BigCommerce, Loop, Recharge, Salesforce, and Slack, alongside an App Platform for custom integrations. Gladly says it meets SOC 2 Type II, PCI DSS, HIPAA, GDPR, and CCPA requirements, encrypts data at rest and in transit, and does not share data across tenants or train models on customer data. It states 99.9% uptime with redundant architecture and auto-failover. Pricing is on request; the company offers an interactive browser demo and a personalized 30-minute demo.