GLPI vs HelpMaster
GLPI
glpi-project.orgHelpMaster
helpmasterpro.comSide by side
| Figure | GLPI | HelpMaster |
|---|---|---|
| Price from | €19/mo | A$25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 13 | 3 |
| Spec score · IT Help Desk Software | 9.1 (#5) | 8.3 (#27) |
| API | GLPI provides a legacy REST API, a newer high-level API with OAuth2 grants, Swagger documentation and a GraphQL wrapper. | The HelpMaster Web API provides authorized programmatic access to HelpMaster entities and data structures. |
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | The maker documents integrations with Microsoft 365, Google Workspace, and a HelpMaster Web API, and lists Microsoft Entra ID, Active Directory, Teams, and Power BI integrations. |
| Knowledge base | A knowledge-base module centralizes internal procedures and public FAQs for user self-service. | Teams can publish searchable knowledge base articles to support self-service and faster issue resolution. |
| Security controls | Cloud infrastructure uses OVH anti-DDoS firewalls, HTTPS-only access, VPN-authenticated maintenance, daily backups and 30-day retention. | The product supports client and site viewing permissions and service catalog partitioning for security and access control. |
| Support | The download page says partners can provide configuration and customization support plus L1 and L2 support. | Pricing includes full technical support, and the maker says its team can help with installation, configuration, and troubleshooting. |
| Trial | The public-cloud offer has a 45-day trial with no obligation and no credit card required. | A fully functional trial download is available, with no trial duration stated on the page. |
| What it does | GLPI is free asset and IT-management software combining ITIL service desk, inventory, configuration management, license tracking and software auditing. | HelpMaster is an on-premise service management product for logging, tracking, and managing customer support issues. |
Plans
GLPI
- Public Cloud€19 a month
- Private Cloud€21 a month
- CustomPrice not published
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- GLPI Network Standard€300 a month
- Self-hosted Standard€300 a month
- GLPI Network Advanced€1,000 a month
- Self-hosted Advanced€1,000 a month
- GLPI Network Enterprise€4,500 a month
HelpMaster
- Small teamA$25 a month
- Named LicenseA$54 a month
- Concurrent LicenseA$98 a month
In their own words
GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.
HelpMaster
HelpMaster has no write-up on Specifiction yet; its figures are above.