GLPI vs ServiceNow IT Asset Management
GLPI
glpi-project.org
ServiceNow IT Asset Management
servicenow.comSide by side
| Figure | GLPI | ServiceNow IT Asset Management |
|---|---|---|
| Price from | €19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 13 | 1 |
| Spec score · IT Asset Management Software | 9.3 (#2) | 8.4 (#25) |
| Free plan | Yes | No |
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | Software Asset Management can integrate with SaaS applications including Adobe Cloud, Google Workspace, GitHub, Jira Software, and Microsoft 365 to retrieve usage data. |
| Purpose | GLPI is an IT management platform with helpdesk, asset inventory, and service management features. | ITAM manages the full lifecycle of hardware, software, and cloud IT assets on the ServiceNow AI Platform. |
| Support | The download page says partners can provide configuration and customization support plus L1 and L2 support. | ServiceNow offers a support center, product documentation, community, training, partners, and tailored ServiceNow Impact success plans. |
Plans
GLPI
- Public Cloud€19 a month
- Private Cloud€21 a month
- CustomPrice not published
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- GLPI Network Standard€300 a month
- Self-hosted Standard€300 a month
- GLPI Network Advanced€1,000 a month
- Self-hosted Advanced€1,000 a month
- GLPI Network Enterprise€4,500 a month
ServiceNow IT Asset Management
- Enterprise IT Asset ManagementPriced on request
In their own words
GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.
ServiceNow IT Asset Management
ServiceNow IT Asset Management has no write-up on Specifiction yet; its figures are above.