Go2Msg vs MessageDesk
Go2Msg
go2msg.com
MessageDesk
messagedesk.comSide by side
| Figure | Go2Msg | MessageDesk |
|---|---|---|
| Price from | — | $2.42/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 0 | 6 |
| Spec score · Two-Way SMS Software | 7.7 (#19) | 8.2 (#10) |
| Integrations | The terms name telecommunications carriers, Meta’s WhatsApp Business API, and payment processors as third-party providers the service relies on. | Listed integrations include Twilio, Zapier and webhooks, alongside VoIP providers such as RingCentral, Ooma, Zoom Phone and Microsoft Teams Phone. |
| Product | Go2Msg is a shared inbox that lets a team use one customer line for SMS and WhatsApp, with messages attributed to the teammate who sent them. | MessageDesk combines business texting across teams and phone lines in one shared inbox. |
| Security | The privacy policy says Go2Msg uses encryption in transit, encryption at rest for sensitive data, role-based access controls, and regular security reviews. | MessageDesk states it is AICPA SOC 2 Type II certified and offers security documentation through its Trust Center. |
| Support | The site lists [email protected] as its contact address for questions. | Team and Pro plans list documentation and email support, while Enterprise lists enhanced support; priority support is included with Enterprise. |
| Trial | The site offers a free 14-day trial with no credit card required. | A free 14-day trial is offered, and a credit card is required to create an account and start it. |
Plans
MessageDesk
- Team (yearly)$29 a year
- Team (monthly)$39 a month
- Pro (yearly)$79 a year
- Pro (monthly)$99 a month
- Enterprise (monthly)Priced on request
- Enterprise (yearly)Priced on request
In their own words
MessageDesk
MessageDesk brings business texting for multiple teams and phone lines into a shared inbox, with access on web, Android, and iOS. Teams can route and assign conversations, add labels and comments, mention teammates, and schedule messages. It supports individual and group SMS and MMS, with group texts for up to 7 contacts. Automated Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels. Integrations include Twilio, Zapier, webhooks, and VoIP providers such as RingCentral, Ooma, Zoom Phone, and Microsoft Teams Phone. Sending uses 10-digit US or Canada numbers, including existing landline and VoIP numbers, but not cell phone numbers. The Team plan includes carrier registration; the company guides businesses through A2P 10DLC registration. Team starts at $29 a year per user, billed annually, with a three-user minimum. A 14-day trial requires a credit card to start. MessageDesk says SMS is not end-to-end encrypted, is not for protected health information, and it does not currently sign BAAs.