Go2Msg

Spec sheet

Product

Go2Msg is a shared inbox that lets a team use one customer line for SMS and WhatsApp, with messages attributed to the teammate who sent them.Read 9 Oct 2026 · go2msg.com

Intended users

Go2Msg describes its target users as pawn shops, retail buyers, and businesses where multiple staff share a customer messaging line.Read 9 Oct 2026 · go2msg.com

Trial

The site offers a free 14-day trial with no credit card required.Read 9 Oct 2026 · go2msg.com

Integrations

The terms name telecommunications carriers, Meta’s WhatsApp Business API, and payment processors as third-party providers the service relies on.Read 4 Oct 2026 · go2msg.com

Security

The privacy policy says Go2Msg uses encryption in transit, encryption at rest for sensitive data, role-based access controls, and regular security reviews.Read 9 Oct 2026 · go2msg.com

Privacy

Go2Msg says it does not sell personal information or use message contents or contact lists for advertising or AI model training.Read 9 Oct 2026 · go2msg.com

Compliance

The service handles SMS opt-outs and identifies support for US 10DLC registration and the official WhatsApp Business API.Read 9 Oct 2026 · go2msg.com

Support

The site lists [email protected] as its contact address for questions.Read 9 Oct 2026 · go2msg.com

Audit trail

The service records sends, edits, assignments, and handoffs in a reviewable audit trail.Read 9 Oct 2026 · go2msg.com

Data handling

The policy identifies Go2Msg as a processor for customer message and recipient data, and says message retention follows account settings, provider requirements, and applicable law.Read 9 Oct 2026 · go2msg.com

Messaging compliance

Go2Msg says it tracks SMS opt-outs and maintains an immutable record of who sent messages; its terms make customers responsible for obtaining and documenting recipient consent and complying with messaging laws and platform policies.Read 4 Oct 2026 · go2msg.com

Number options

Customers can port an existing business number or have Go2Msg provision a new local or toll-free number.Read 4 Oct 2026 · go2msg.com

SMS features

SMS support includes 10DLC and toll-free numbers, native MMS, opt-out keyword handling, and delivery receipts.Read 4 Oct 2026 · go2msg.com

SMS limits

US businesses sending application-to-person SMS must register for 10DLC or use a verified toll-free number, and longer texts are split into 160-character segments, fewer when using emoji or special characters.Read 4 Oct 2026 · go2msg.com

SMS numbers

Customers can port an existing business number to Go2Msg or have Go2Msg provision a local or toll-free number.Read 9 Oct 2026 · go2msg.com

SMS support

The SMS channel supports 10DLC and toll-free numbers, native MMS, opt-out keyword handling, and delivery receipts.Read 9 Oct 2026 · go2msg.com

Team coordination

Teams can assign threads, hand off conversations, leave internal notes, and revoke a teammate’s access.Read 9 Oct 2026 · go2msg.com

WhatsApp

Go2Msg supports the official WhatsApp Business API, where each staff member signs in as themselves.Read 9 Oct 2026 · go2msg.com

WhatsApp limits

Free-form WhatsApp replies are allowed during the 24-hour customer service window; outside it, a pre-approved template is required to reopen the conversation.Read 4 Oct 2026 · go2msg.com

WhatsApp messaging limits

After a customer’s 24-hour service window closes, a business must use an approved template to reopen the conversation.Read 9 Oct 2026 · go2msg.com

Where Specifiction places it

• Two-Way SMS Software#19 of 307.7