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Havari

havari.com

From £19/mo Free plan WebiOSAndroidAPI
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Spec score 9.2 #2 of 30 in Two-Way SMS Software

What it is

Havari brings SMS, email, WhatsApp, Instagram, and Messenger conversations into a shared inbox for teams. Users can create bulk campaigns, schedule messages, and track opens, clicks, and replies in real time. Contact and company profiles link conversations to custom fields, notes, and history. Automations can respond to contacts, inbound messages, or ticket-status changes by sending messages or updating records. Havari lists more than 1,000 integrations, including Dentally, HubSpot, Salesforce, Zapier, Make, and n8n, and offers a REST API. Email connections include Gmail, Google Workspace, Outlook, and Microsoft 365, with shared inboxes and forwarding. The free plan is free and includes 20 credits per month plus email, Messenger, and Instagram; Starter is £19 a month. A 14-day trial is listed. WhatsApp free-form messages require a recent inbound message within the 24-hour window; outside it, an approved template is required. Attachments are limited to 5MB each and 10 files per message. The iOS app supports replies, contact management, and push notifications.

Spec sheet

What it does
Havari combines SMS, email, WhatsApp, Instagram and Facebook Messenger conversations in one shared team inbox.Read 15 Oct 2026 · havari.com
Product
Havari brings SMS, email, WhatsApp, Instagram, and Messenger conversations into one shared inbox for teams.Read 29 Sep 2026 · havari.com
API
The product advertises a full REST API for custom workflows and includes API access in paid plans.Read 15 Oct 2026 · dev.havari.com
Integrations
Havari advertises more than 1,000 integrations and names Dentally, HubSpot, Salesforce, Zapier, Make and n8n.Read 15 Oct 2026 · havari.com
Security
Havari says messages and emails are encrypted in transit and at rest.Read 15 Oct 2026 · havari.com
Privacy
The site describes Havari as GDPR-compliant.Read 29 Sep 2026 · havari.com
Compliance
Havari markets the service as UK-based and GDPR-compliant and says it uses UK GDPR legal bases.Read 15 Oct 2026 · havari.com
Support
Support is available at [email protected] and 0333 1888 388, Monday to Friday, 9am–5:30pm GMT.Read 29 Sep 2026 · havari.com
Headquarters
London, England, United KingdomRead 23 Sep 2026 · havari.com
AI call handling
Havari AI can answer inbound calls, make outbound follow-up calls and hand conversations to staff with a summary.Read 15 Oct 2026 · havari.com
Analytics
The platform provides live dashboards for open rates, click-throughs, replies and conversions across channels.Read 15 Oct 2026 · havari.com
Apple privacy disclosure
Apple's listing says the app may link contact details, user content, emails or text messages, photos or videos, user IDs and device IDs to the user.Read 15 Oct 2026 · apps.apple.com
Automations
Automation workflows support webhook, contact, company, scheduled, ticket, message and manual triggers.Read 15 Oct 2026 · havari.com
Bulk messaging
Users can send personalized bulk campaigns across SMS, email and WhatsApp, with scheduling and delivery tracking.Read 15 Oct 2026 · havari.com
Campaigns
Users can create bulk campaigns, schedule messages, and track opens, clicks, and replies in real time.Read 29 Sep 2026 · havari.com
Company activities
Its registered activities include telecommunications, software development, IT services and data processing or hosting.Read 15 Oct 2026 · find-and-update.company-information.service.gov.uk
Company founded
Companies House records Havari Ltd as incorporated on 16 April 2026.Read 15 Oct 2026 · find-and-update.company-information.service.gov.uk
Company headquarters
The registered office is Suite 57, 4 Ocean Way, Southampton, Hampshire, SO14 3JZ, United Kingdom.Read 15 Oct 2026 · find-and-update.company-information.service.gov.uk
Company legal name
The provider is Havari Ltd, an active UK private limited company numbered 17161985.Read 15 Oct 2026 · find-and-update.company-information.service.gov.uk
CRM
Havari links conversations and AI calls to contacts and companies, storing transcripts, outcomes, notes and cross-channel history.Read 15 Oct 2026 · havari.com
Data retention
Client account data may be retained for up to six years after closure, while disconnected synced email data can remain for up to 90 days.Read 15 Oct 2026 · havari.com
Developer documentation
The official site links to an API Reference and a Help Center with channel setup guides, automation instructions and FAQs.Read 15 Oct 2026 · dev.havari.com
Email connections
Havari supports Gmail, Google Workspace, Outlook, and Microsoft 365 connections, shared inboxes, and email forwarding.Read 29 Sep 2026 · havari.com
Email integration
Gmail, Google Workspace, Outlook and Microsoft 365 accounts can be connected so replies send from the customer's own address.Read 15 Oct 2026 · havari.com
External technical description
Davies Core describes Havari as supporting multi-user shared inboxes, bulk campaigns, automation, scheduling, analytics and UK-issued numbers.Read 15 Oct 2026 · daviescore.com
File limits
Attachments must be 5MB or smaller, with up to 10 files per message.Read 29 Sep 2026 · havari.com
Licence
The reviewed official pages do not publish an open-source licence or source-code repository.Read 15 Oct 2026 · havari.com
Limit: messaging windows
Messenger and Instagram free-form replies are restricted to a seven-day window, while WhatsApp requires approved templates outside its customer-initiated window.Read 15 Oct 2026 · havari.com
Limit: service availability
Havari's terms say service is provided with minimal disruption goals but uninterrupted availability is not guaranteed.Read 15 Oct 2026 · havari.com
Limit: SMS onboarding
SMS sending requires an active phone number and completion of SMS KYC approval.Read 15 Oct 2026 · havari.com
Limit: WhatsApp templates
Trial accounts must use Havari's pre-approved WhatsApp templates and cannot submit their own until on a paid plan.Read 15 Oct 2026 · havari.com
Maker relationship
Davies Core identifies Havari as a SaaS platform it built using Next.js, Node.js, PostgreSQL, WebSockets, Twilio and AWS.Read 15 Oct 2026 · daviescore.com
Messaging limits
WhatsApp free-form messages require a recent inbound message within its 24-hour messaging window; outside that window an approved template is required.Read 29 Sep 2026 · havari.com
Mobile app
Havari has an iPhone app for managing inbox conversations, contacts, dashboards and campaigns.Read 15 Oct 2026 · apps.apple.com
Praise: Trustpilot reviewer
The sole Trustpilot reviewer praised the platform's all-in-one messaging workflow and helpful support team.Read 15 Oct 2026 · uk.trustpilot.com
Privacy roles
Havari states that customers act as data controllers while Havari acts as a processor for customer data.Read 15 Oct 2026 · havari.com
Rating on Apple App Store
Not enough ratings or reviews to display an overviewRead 15 Oct 2026 · apps.apple.com
Rating on Trustpilot
3.7 out of 5 from 1 reviewRead 15 Oct 2026 · uk.trustpilot.com
Self-hosting
The reviewed pages describe Havari as a hosted cloud service and provide no self-hosting deployment option.Read 15 Oct 2026 · havari.com
Social integrations
Facebook Pages and linked Instagram Business or Creator accounts can be connected for Messenger and Instagram messaging.Read 15 Oct 2026 · havari.com
System requirement
The iPhone app requires iOS 15.1 or later and is listed as 32.8 MB.Read 15 Oct 2026 · apps.apple.com
Ticketing
Messages can be handled as tickets with statuses, priorities, assignments and tags.Read 15 Oct 2026 · apps.apple.com
Trustpilot profile detail
Trustpilot shows Havari's profile as claimed in July 2026 and labels the company as a software business.Read 15 Oct 2026 · uk.trustpilot.com

Plans and prices

Free Free £0 forever 20 credits/month · Email, Messenger and Instagram · no additional credits Read 15 Oct 2026 · havari.com
Starter £19 a month £19/ month 250 credits/mo · 250 automation tasks/mo · 250 API calls/mo · max 5,000 contacts · max 20 templates Read 29 Sep 2026 · havari.com
Starter £39 a month £468 billed annually 250 message credits/month · 250 automation tasks/month · 1,000 contacts · 20 templates · 2 users · API access Read 15 Oct 2026 · havari.com
Growth £59 a month £59/ month 1k credits/mo · 1k automation tasks/mo · 1k API calls/mo · max 15,000 contacts · max 50 templates Read 29 Sep 2026 · havari.com
Growth £79 a month £948 billed annually 1,000 message credits/month · 1,000 automation tasks/month · 1,000 API tasks/month · 5,000 contacts · 50 templates · 5 users Read 15 Oct 2026 · havari.com
AI+ setup £100, paid once Free when paid annually Havari team setup and training · AI live within 7 days Read 15 Oct 2026 · havari.com
Business £129 a month £129/ month 2.5k credits/mo · 2.5k automation tasks/mo · 2.5k API calls/mo · max 100,000 contacts · max 100 templates Read 29 Sep 2026 · havari.com
Business £159 a month £1,908 billed annually 2,500 message credits/month · 2,500 automation tasks/month · 2,500 API tasks/month · 25,000 contacts · 100 templates · 10 users Read 15 Oct 2026 · havari.com
Growth AI+ £159 a month £1,908 billed annually 1,000 AI credits/month · inbound call handler · outbound caller · AI Copilot · AI Autopilot Read 15 Oct 2026 · havari.com
Enterprise £229 a month £229/ month 5k credits/mo · 5k automation tasks/mo · 5k API calls/mo · max 1,000,000 contacts · max 1,000 templates · custom volume above 55k credits Read 29 Sep 2026 · havari.com
Enterprise £239 a month £2,868 billed annually 5,000 message credits/month · 5,000 automation tasks/month · 5,000 API tasks/month · 50,000 contacts · 1,000 templates · 50 users · dedicated account manager Read 15 Oct 2026 · havari.com
Business AI+ £349 a month £4,188 billed annually 2,500 AI credits/month · advanced call routing · objection handling · advanced Copilot and Autopilot · AI integration access Read 15 Oct 2026 · havari.com

Every Havari plan and price →

Strong points and limits

Strong points

  • Combines five messaging channels in a shared inbox.
  • Lists more than 1,000 integrations and a REST API.
  • Automations can send messages or update records.
  • Free plan includes 20 credits per month.

Limits

  • Free-form WhatsApp messages have a 24-hour window.
  • Attachments are limited to 5MB each and 10 per message.
  • Support is available Monday to Friday, 9am–5:30pm GMT.

Who it suits

Havari suits teams handling customer conversations across messaging and email channels. Its shared inbox, contact records, and automations may also suit teams coordinating campaigns and follow-up.

Havari in depth

Read the full write-up

Overview

Havari is a team messaging workspace that combines customer conversations with campaigns and contact records. It suits businesses coordinating customer communication across several channels, especially those that also want automation and connected email. The main trade-offs are finite monthly credits and WhatsApp’s rules for messaging outside its reply window.

Key features

Shared inbox and contact records

The shared inbox brings SMS, email, WhatsApp, Instagram, and Messenger together. Conversations link to contact and company profiles, where teams can keep custom fields, notes, and conversation history. That context is useful for teams sharing customer relationships across channels; a business looking only for occasional one-to-one texts may not need this broader workspace.

Campaigns and automation

Teams can schedule bulk campaigns and track opens, clicks, and replies in real time. The automation builder can trigger from contacts, inbound messages, or ticket-status changes, then send messages or update records. These functions support repeatable outreach and follow-up, but automation tasks and credits are capped by plan.

Connections and safeguards

Havari supports Gmail, Google Workspace, Outlook, and Microsoft 365 connections, as well as shared inboxes and email forwarding. It lists more than 1,000 integrations, including Dentally, HubSpot, Salesforce, Zapier, Make, and n8n, and provides a REST API. Messages and emails are encrypted in transit and at rest, and Havari describes itself as GDPR-compliant.

WhatsApp free-form messages require an inbound message within the preceding 24 hours; after that window, an approved template is required. Attachments are limited to 5MB each, with up to 10 files per message. Those constraints matter for teams relying on delayed WhatsApp follow-up or sending larger files.

Pricing

Havari has a free plan and a 14-day trial. The free plan costs £0 forever and includes 20 credits per month, Email, Messenger, and Instagram, with no option to add credits. It is a way to start with those channels, but the credit cap and narrower channel selection make it a poor fit for sustained or broad-based messaging.

Starter costs £19 per month and includes 250 credits, 250 automation tasks, 250 API calls, up to 5,000 contacts, and 20 templates. It is the entry paid option for a small operation, though the monthly allowances leave limited room for growing message or automation volume.

Growth costs £59 per month, with 1,000 credits, tasks, and API calls per month, up to 15,000 contacts, and 50 templates. Business costs £129 per month and raises those allowances to 2,500 each, with up to 100,000 contacts and 100 templates. These tiers suit teams whose contact base or monthly activity exceeds Starter's ceilings.

Enterprise costs £229 per month and includes 5,000 monthly credits, automation tasks, and API calls, up to 1,000,000 contacts, and 1,000 templates. Custom volume is available above 55,000 credits. It is the highest stated tier for large contact bases or higher-volume needs, while teams exceeding the included monthly allowances should consider the custom-volume terms.

Platforms

Havari lists Android, iOS, web, and API. Its iOS app supports replies across supported channels, contact management, and push notifications. Support is available by email at [email protected] or by phone at 0333 1888 388, Monday to Friday, 9am–5:30pm GMT.

Who it's for

Havari is a good fit for teams that need a shared view of customer conversations, contact history, campaign performance, and automated follow-up in one service. Its free tier can suit limited use of Email, Messenger, and Instagram; teams needing other channels or greater volume will need a paid plan. Businesses whose work depends on WhatsApp messages after the 24-hour window or on attachments larger than 5MB should account for those limits before choosing it.

Pros and cons

Pros: Five supported conversation channels share an inbox, with contact and company context attached.

Pros: Scheduled campaigns include real-time tracking of opens, clicks, and replies; automations can send messages or update records.

Pros: Email connections, a REST API, and more than 1,000 listed integrations give teams several ways to connect existing workflows.

Cons: The free plan is limited to 20 credits monthly, Email, Messenger, and Instagram, and does not allow additional credits.

Cons: WhatsApp free-form messaging depends on a recent inbound message, and attachments cannot exceed 5MB each.

Cons: Paid plans cap credits, automation tasks, and API calls monthly, so higher activity can require a higher tier or custom volume.

Alternatives

For a dedicated category starting point, browse Two-Way SMS Software. Sociocs is another freemium option with a free plan covering two channels, one user, 1,000 messages per month, and unlimited templates; consider it when those stated free-plan allowances fit better. Textmagic is a paid alternative with a free trial and destination-dependent SMS rates, worth considering when pay-as-you-go SMS is a better match.

Chekkit has a free Starter plan for one user with a CRM sales pipeline, booking and scheduling, quotes and invoices, Stripe payments, and QuickBooks integration; choose it when those business tools are the priority. Textedly is a paid option with a free trial and a Basic plan offering 500 messages monthly when billed monthly, or 600 with annual billing. Podium Webchat offers a free plan and custom-quote pricing tailored to the business.

SendHub is a paid alternative with a free trial; its Lite plan costs $19 a month and includes 500 SMS per month, among other allowances. Heymarket is paid, offers a free trial, and has a two-user minimum on its Standard plan, making it an option to consider when that seat arrangement suits. MessageDesk offers a free trial and a yearly Team plan billed per user per month with a three-user minimum, for teams that can accommodate that contract structure.

Verdict

Choose Havari if your team needs customer conversations, campaigns, contact context, and workflow automation together, and its monthly credit tiers match your expected activity. Its breadth and integrations are the case for it; look elsewhere if your work is chiefly straightforward SMS or depends on unrestricted WhatsApp follow-up and larger attachments.

Verdict

Havari brings multiple channels, campaigns, and contact records into a shared team workspace. Check the free plan's channel and credit limits, along with WhatsApp's messaging window and attachment cap.

Where Specifiction places it

Alternatives to HavariAll alternatives →