GoatFlow vs Znuny
GoatFlow
goatflow.io
Znuny
znuny.orgSide by side
| Figure | GoatFlow | Znuny |
|---|---|---|
| Price from | Free | $374.92/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 7 |
| Spec score · Help desk software | 8.3 (#30) | 9.1 (#7) |
| API access | Yes | Yes |
| Automation | GenericAgent can schedule actions such as closing stale tickets, sending reminders, and escalating overdue items. | Its automation toolkit supports routing, classification, escalation, notifications, state management, and multi-step business processes. |
| Customer portal | Customers can submit tickets, track their progress, and view tickets from their organisation. | Yes |
| Deployment | The maker documents Docker Compose, Podman, Kubernetes/Helm, and source builds; supported deployment systems include Linux and OpenShift. | Znuny can be run on premise, on the customer's server or cloud provider, or through Znuny's managed hosting. |
| Free plan | Yes | Yes |
| Help center | Yes | Yes |
| Integrations | GoatFlow supports LDAP and OIDC/OAuth2.0, including Google, Keycloak, and Azure AD, and connects to external services through REST or SOAP APIs. | The product supports integrations with CRM systems, catalogues, databases, and external systems through add-ons and web services. |
| Security | The feature page lists rootless containers, non-root execution, configurable session timeouts, MFA support, and CI security scanning. | Znuny provides granular permission controls, and its release downloads include SHA-256 checksums and PGP signatures for verification. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Support | The FAQ describes community help through GitHub Discussions and Issues, plus commercial support, professional services, and SLA plans from Gibbsoft Ltd. | Support contracts cover configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with defined service levels and response times. |
| Ticket automation | Yes | Yes |
Plans
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.