GOautodial vs Odigo
GOautodial
goautodial.orgOdigo
odigo.comSide by side
| Figure | GOautodial | Odigo |
|---|---|---|
| Price from | $30/mo | €40/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 9 |
| Spec score · Call & Contact Center Software | 8.2 (#10) | 8.2 (#11) |
| Spec score · Omnichannel Contact Center Software | 8.3 (#13) | 8.1 (#16) |
| Channels | Ticketing, instant messaging, and social media are listed as under development. | Its platform manages voice, email, chat, SMS/RCS, social networks and video interactions end to end. |
| Headquarters | Ortigas Center, Philippines | Boulogne-Billancourt, France |
| Integrations | The maker's news page links to an interoperability guide for configuring GOautodial CE with DID Logic SIP trunks. | Packaged CRM integrations include Salesforce, Microsoft Dynamics and Pega, and Odigo Cloud APIs connect CRM, ERP, UCaaS and workforce optimization tools. |
| Product | GOautodial describes itself as an open-source omni-channel contact center suite. | Odigo is a European provider, operator, integrator and publisher of AI-driven contact center as a service software. |
| Security | A GOautodial community news post says two security vulnerabilities had been disclosed and that a fix was available in the GitHub repository. | The platform uses encryption, authentication and access segmentation mechanisms to protect data and interactions. |
| Support | The maker offers hourly paid support and managed services with monitoring, troubleshooting, support tickets, and weekday chat support. | Odigo Customer Care is available 24 hours a day, seven days a week, year-round. |
Plans
GOautodial
- Managed Services$30 a month
- Hourly SupportPriced on request
- New Server Setup$640, paid once
Odigo
- Voz€40 a month
- Voz & Digital€58 a month
- Voz & Digital Plus€75 a month
- Voice (annual)€40 a month
- Voice (monthly)€48.99 a month
- Voice & Digital (annual)€58 a month
- Voice & Digital (monthly)€68.99 a month
- Voice & Digital Plus (annual)€75 a month
- Voice & Digital Plus (monthly)€88.99 a month
In their own words
GOautodial
GOautodial has no write-up on Specifiction yet; its figures are above.
Odigo
Odigo is a contact center platform for managing customer interactions across voice, email, chat, SMS/RCS, social networks and video. Its Odigo Essential offer brings voice, email, chat, social networks and SMS into one application, with a view of interaction history. The wider platform includes an outbound dialer, IVR, call recording and supervisor tools, along with conversational and generative AI, sentiment and linguistic analysis, automation, and agent assistance. Packaged CRM integrations include Salesforce, Microsoft Dynamics and Pega; cloud APIs connect CRM, ERP, UCaaS and workforce optimization tools. Odigo describes encryption, authentication and access segmentation, and says its sovereign cloud hosts customer data exclusively in Europe. It states compliance with ISO 27001, ISO 9001, PCI DSS, HDS and RGPD requirements. Essential is presented for organizations with 5 to 500 consultants; the broader platform targets deployments from 5 to more than 50,000 users. A two-week Essential trial includes two agents, one supervisor and one administrator, plus voice, email, reporting and supervision. Listed annual plans start at €40/user/mo.