Goodfeedback vs MARA
Goodfeedback
goodfeedback.org
MARA
mara-solutions.comSide by side
| Figure | Goodfeedback | MARA |
|---|---|---|
| Price from | €19/mo | €70/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Online Reputation Management Software | 8.8 (#3) | 8.5 (#12) |
| Spec score · AI Review Response Generators | 8.8 (#2) | 8.6 (#5) |
| Spec score · Review Management Software | 8.4 (#39) | 8.7 (#21) |
| Analytics | A single dashboard tracks ratings, response rates, and review trends across locations, with PDF report export. | Review analytics extract property-specific topics and sentiment, while higher-tier capabilities include group overviews, impact scores, competitor insights, and an AI research assistant. |
| Free plan | No | No |
| Integrations | The documentation identifies Google Business Profile, Tripadvisor, Trustpilot and Yelp as integrations used to sync reviews or direct customers. | Supported PMS systems include Mews, Apaleo, Ibelsa, Protel, LikeMagic, Oracle OPERA Cloud, StayNTouch, and Guestline; ASA is listed as coming soon. |
| Location limit | 1 | 1 |
| Product | GoodFeedback is an AI-powered review management platform for businesses of all sizes. | MARA is hotel reputation management software that drafts review replies and turns guest feedback into insights for hotel teams. |
| Monitoring alerts | Yes | Yes |
| AI response assistance | Yes | Yes |
| Review sources | Google Maps,Tripadvisor,Trustpilot,Yelp,custom links | The review inbox connects to Google, Booking.com, Expedia, TripAdvisor, Trip.com, Agoda, HRS, HolidayCheck, Airbnb, Hostelworld, OpenTable, and other sites through its Chrome plugin. |
| Support | Support is available by email and live chat; chat hours are listed as 9 AM–6 PM PST, and Business customers are stated to have 24/7 urgent support access. | MARA says its team is available to help with integration setup and invites customers to contact [email protected] with questions. |
Plans
Goodfeedback
- Free TrialFree
- Starter€19 a month
- Professional€49 a month
- Business€129 a month
In their own words
Goodfeedback
Goodfeedback is an AI-powered review-management platform for businesses of different sizes. It creates branded QR codes and links that send satisfied customers to review sites while routing unhappy customers to private feedback forms. Supported sources include Google Maps, Tripadvisor, Trustpilot, Yelp, and custom links; documented syncing covers Google My Business, Tripadvisor, Trustpilot, and Yelp. AI can generate personalized Google-review replies automatically or with one click. A quality gate blocks inappropriate replies and flags suspicious patterns for manual review. The dashboard follows ratings, response rates, and review trends across locations and exports PDF reports. Monitoring alerts are available, and the service runs on the web and through an API. Plans include Starter at €19 a month, Professional at €49 a month, and Business from €129 a month, plus a seven-day trial without a credit card. Business supports up to 20 locations and 3,000 monthly AI replies.