GoodRep vs Nextiva
GoodRep
goodrep.ioNextiva
nextiva.comSide by side
| Figure | GoodRep | Nextiva |
|---|---|---|
| Price from | $39/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 4 | 8 |
| Spec score · Online Reputation Management Software | 8.2 (#22) | 9.0 (#2) |
| Headquarters | Durango, Colorado, United States | Scottsdale, Arizona, United States |
| Product | GoodRep is browser-based review management software for local businesses and agencies, with review monitoring, reply management, review requests, and analytics in one dashboard. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
| Security | GoodRep says passwords are stored as bcrypt hashes, sessions are scoped to an organization, and connections between the browser and providers use HTTPS/TLS. | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. |
| Paid from | 39 | 15 |
| Support | GoodRep provides support by email at [email protected] and says it typically responds within one business day. | The cloud phone system pricing page says all plans include 24/7 customer support. |
Plans
GoodRep
- Essential$39 a month
- Pro$69 a month
- Agency$199 a month
- Enterprise$299 a month
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.