Google Contact Center AI Platform vs TCN Operator
Google Contact Center AI Platform
cloud.google.com
TCN Operator
tcn.comSide by side
| Figure | Google Contact Center AI Platform | TCN Operator |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Call Center Software | 8.6 (#19) | 7.4 (#95) |
| Spec score · Call & Contact Center Software | 8.3 (#8) | 7.3 (#21) |
| Digital channel scope | omnichannel | omnichannel |
| Founded | 2022 | 1999 |
| Free plan | No | No |
| Headquarters | Mountain View, California, United States | St. George, Utah, United States |
| Inbound calling | Yes | Yes |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Security | VPC Service Controls can help mitigate data exfiltration risk by restricting exchanges between an instance and Google Cloud services outside its perimeter. | Operator is described as containerized, encrypted and hosted on Google Cloud Platform using Google Kubernetes Engine. |
Plans
Google Contact Center AI Platform
- Contact Center AI PlatformPriced on request
In their own words
Google Contact Center AI Platform
Google Contact Center AI Platform is a cloud-native service for queuing and routing customer interactions across voice and digital channels. It supports voice, chat, and SMS, with web and mobile SDKs for adding support experiences to apps. Its AI capabilities include omnichannel routing, virtual agents, Agent Assist, and Insights. Businesses can embed agent interactions, media sharing, and secure payments in customer journeys. CRM integrations include Salesforce, Zendesk, Microsoft Dynamics, Kustomer, and HubSpot; Salesforce integration can find customer records, connect session data to CRM records, and open cases for calls or chats. The Apps API includes endpoints for agents, calls, campaigns, chats, co-browsing, contact data, SMS, and wait times. Documented instance sizes range from 250 to 100,000 concurrent call or chat sessions. Pricing is on request, with no free plan and a free trial. Trial instances are non-production, capped at 250 concurrent sessions, and telephony is billed separately. Time-limited trials expire after 90 days, taking their configuration with them.