GoTo Connect vs Heymarket
GoTo Connect
goto.com
Heymarket
heymarket.comSide by side
| Figure | GoTo Connect | Heymarket |
|---|---|---|
| Price from | — | $4.08/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 4 |
| Spec score · SMS Customer Service Software | 8.0 (#5) | 8.5 (#2) |
| Compliance | GoTo Connect's technical and organizational measures list SOC 2/SOC 3 Type II, BSI C5, PCI DSS, and TRUSTe Enterprise Privacy certifications. | The homepage describes the platform as SOC 2 Type 2, TCPA, and HIPAA compliant. |
| Integrations | GoTo Connect lists integrations with ServiceNow and Zendesk, and its integration marketplace features Kommo CRM and Pipedrive. | The integration catalog includes Salesforce, HubSpot, Microsoft Teams, Slack, Zapier, Zendesk, Aircall, Shopify, Twilio, and Clio. |
| Plan limits | The pricing comparison lists 1,000 shared toll-free minutes and international calling to 50+ countries for each displayed plan; availability may differ by region. | Standard excludes group messaging, call forwarding, and several channels including email, Facebook Messenger, and Apple Messages for Business; these are listed on higher tiers. |
| Product | GoTo Connect is an AI-powered cloud communications and unified communications platform for small, midsized, and distributed businesses. | Heymarket provides shared inboxes for business SMS, email, and messaging apps so teams can manage customer conversations together. |
| Security | GoTo's GoTo Connect technical and organizational measures describe TLS 1.2 or higher for data in transit and AES 256-bit encryption for customer content at rest. | The platform describes SAML single sign-on, multifactor authentication, adjustable session duration, and configurable data retention controls. |
| Support | GoTo says every Connect plan includes 24/7 support. | The site lists email support and describes priority support services as an Enterprise plan inclusion. |
Plans
GoTo Connect
- Phone SystemPriced on request
- Customer Experience (CX)Priced on request
- CX CompletePriced on request
- Contact CenterPriced on request
- Phone System + AI ReceptionistPriced on request
Heymarket
- Standard$49 a year
- Plus$99 a year
- Pro$199 a year
- EnterprisePriced on request
In their own words
GoTo Connect
GoTo Connect is a paid cloud communications platform for small, midsized, distributed, and multi-location businesses. Its cloud phone system combines telephony with meetings, messaging, softphone features, and SMS. The service supports multiple business numbers, automatic attendants, custom call routing, voicemail transcription, and desktop and mobile apps on Android, iOS, macOS, web, and Windows. Plans include video meetings for up to 250 participants, while the Phone System plan adds unlimited auto attendants and call queues, customizable dial plans, calls to 50 countries, and 24/7 support. Customer Experience offerings add WhatsApp, social messaging, SMS campaigns, web chat, surveys, and a team inbox. Other plans cover contact-center tools, AI call handling, reporting, webinars, and virtual assistance. An AI Receptionist can answer and route calls, capture caller details, and provide multilingual support. Pricing is available on request, and there is no free plan.
Heymarket
Heymarket gives teams shared inboxes for business SMS, email, and messaging apps, with access from desktop or mobile. Team members can read and respond to texts and emails in centralized inboxes. Automations can use keywords, timing, or message sentiment to reply, assign chats, or add contacts to campaigns. Campaign tools include scheduled texts, drip campaigns, templates, and custom fields. AI agents can answer FAQs from an approved knowledge base, schedule appointments, and extract lead information for CRM syncing. The Chrome Extension can text numbers found on webpages or in CRMs, and the integration catalog includes Salesforce, HubSpot, Microsoft Teams, Slack, Zapier, Zendesk, Aircall, Shopify, Twilio, and Clio. Security features listed include SAML single sign-on, multifactor authentication, adjustable session duration, and configurable data retention; Heymarket says messages are encrypted at rest and in transit. Standard starts at $49 per user/month billed annually, with a two-user minimum, and a 14-day trial; there is no free plan. Standard excludes group messaging, call forwarding, email, Facebook Messenger, and Apple Messages for Business. Pricing lists 1,000 monthly credits at $0.03 per credit; longer texts use multiple credits.