GoTo Connect vs Textline
GoTo Connect
goto.comTextline
textline.comSide by side
| Figure | GoTo Connect | Textline |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 3 |
| Spec score · SMS Customer Service Software | 8.0 (#5) | 7.1 (#11) |
| Compliance | GoTo Connect's technical and organizational measures list SOC 2/SOC 3 Type II, BSI C5, PCI DSS, and TRUSTe Enterprise Privacy certifications. | Textline states that its platform is SOC 2 certified and compliant with HIPAA and TCPA regulations; HIPAA-compliant plans are available for an additional fee. |
| Integrations | GoTo Connect lists integrations with ServiceNow and Zendesk, and its integration marketplace features Kommo CRM and Pipedrive. | Listed integrations include Salesforce, HubSpot, Zendesk Support, Pipedrive, Talkdesk, Aircall, Slack, Zapier, and Freshdesk. |
| Product | GoTo Connect is an AI-powered cloud communications and unified communications platform for small, midsized, and distributed businesses. | Textline describes itself as business texting software for customer support, sales, marketing, and logistics teams. |
| Security | GoTo's GoTo Connect technical and organizational measures describe TLS 1.2 or higher for data in transit and AES 256-bit encryption for customer content at rest. | Textline says data is encrypted in transit and at rest and that traffic is monitored in real time for security events. |
Plans
GoTo Connect
- Phone SystemPriced on request
- Customer Experience (CX)Priced on request
- CX CompletePriced on request
- Contact CenterPriced on request
- Phone System + AI ReceptionistPriced on request
Textline
- EnterprisePriced on request
- EssentialsPriced on request
- ProPriced on request
In their own words
GoTo Connect
GoTo Connect is a paid cloud communications platform for small, midsized, distributed, and multi-location businesses. Its cloud phone system combines telephony with meetings, messaging, softphone features, and SMS. The service supports multiple business numbers, automatic attendants, custom call routing, voicemail transcription, and desktop and mobile apps on Android, iOS, macOS, web, and Windows. Plans include video meetings for up to 250 participants, while the Phone System plan adds unlimited auto attendants and call queues, customizable dial plans, calls to 50 countries, and 24/7 support. Customer Experience offerings add WhatsApp, social messaging, SMS campaigns, web chat, surveys, and a team inbox. Other plans cover contact-center tools, AI call handling, reporting, webinars, and virtual assistance. An AI Receptionist can answer and route calls, capture caller details, and provide multilingual support. Pricing is available on request, and there is no free plan.