GovMetric CaseTracker vs Intelex Inspection Management
GovMetric CaseTracker
govmetric.comIntelex Inspection Management
intelex.comSide by side
| Figure | GovMetric CaseTracker | Intelex Inspection Management |
|---|---|---|
| Price from | £1,125/mo | $3.67/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 6 | 1 |
| Spec score · Complaint Management Software | 8.2 (#4) | 8.1 (#6) |
| Founded | 2006 | 1992 |
| Headquarters | Oakham, Rutland, UK | Toronto, Ontario, Canada |
| Integrations | CaseTracker offers REST APIs and connectors for CRM, contact centre and BI platforms. | The platform has a REST API, and Intelex describes API connections with other systems as a way to share data and automate processes. |
| Purpose | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. | Inspection Management helps organizations schedule, perform, and act on safety, quality, and environmental inspection findings in one platform. |
| Reporting | It provides regulator reports, dashboards and trend analysis, and case data can be exported or accessed through an API for BI tools such as Power BI and Tableau. | The product provides a data visualization dashboard and allows inspection data exports for reporting. |
| Security | The product page states that CaseTracker is ISO 27001 and Cyber Essentials Plus certified and uses AES-256 encryption, multi-factor authentication, and built-in business continuity and disaster recovery. | Intelex lists SOC 2 and SOC 3 reporting, EU GDPR compliance, HIPAA compliance, and ISO/IEC 27001:2022 certification. |
| Support | After launch, clients receive dedicated account management, service desk support, training refreshers and ongoing system updates. | The inspection product page describes onboarding and ongoing technical support via live chat, phone, and email ticketing. |
Plans
GovMetric CaseTracker
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
In their own words
GovMetric CaseTracker
GovMetric CaseTracker is a complaints and case management system for UK councils, housing providers and public services. It covers corporate complaints, compliments, comments, statutory social-care complaints, councillor and MP enquiries, coroners’ enquiries and other workflow-based cases. Cases can be logged through web, email, telephone, post, face-to-face contact or mediated e-forms, with a secure portal for citizens to track progress. Workflows include automated triage, configurable stages, templates, deadline alerts and escalation triggers. The system is pre-configured for Housing Ombudsman, LGSCO and SPSO frameworks and offers regulator reporting alongside reports on trends, workload, status, escalation and other case data. Octavia AI can identify service requests, classify complaints, draft acknowledgements and summaries, monitor deadlines and generate regulator reports. CaseTracker is AWS-hosted SaaS, with data stored and processed in the EU/UK (Ireland). Listed annual licence prices are £13,500 a year for Band A, £17,500 a year for Band B and £24,000 a year for Band C, each for one case type and excluding VAT. Pricing is also described as on request.
Intelex Inspection Management
Intelex Inspection Management helps organizations schedule inspections, collect safety, quality and environmental findings, and manage the follow-up work. Teams can create inspection-specific checklists with images, geo-location and voice-to-text input. The mobile app supports data collection online and offline, syncing findings when connectivity returns. Scheduling and real-time notifications cover upcoming tasks and deadlines. Users can create corrective action plans and track required actions, workflow status and completion dates. A visualization dashboard presents inspection data, which can also be exported for reporting. Intelex describes inspection information as consolidated in a central system of record with a complete audit trail. Its REST API can connect with other systems to share data and automate processes. The inspection product supports programs aligned with ISO 9001, ISO 14001 and ISO 45001. Intelex lists SOC 2 and SOC 3 reporting, EU GDPR and HIPAA compliance, and ISO/IEC 27001:2022 certification. Onboarding and ongoing technical support are offered through live chat, phone and email ticketing. The platform runs on Android, iOS, web and API.