Graivy ServThru vs Presto Voice

Graivy ServThru is a web-based, voice-driven assistant for taking drive-thru orders at quick-service restaurants. It handles simple orders and customizations, then sends confirmed orders to the restaurant’s POS in real time so kitchen preparation can begin. Restaurant staff take over for payment and the final handoff. ServThru works with existing POS systems and drive-thru hardware, including legacy equipment and newer technology. Restaurants can update menus for promotions, seasonal changes, and limited-time offers. The system monitors orders as they happen, alerts staff when human judgment is needed, and provides real-time insights into order trends and peak times. Graivy describes ServThru as suitable for an individual restaurant or a chain, with scaling from one location to 100. The company says the staff-managed transaction is secure but does not name a certification or compliance standard. Graivy is headquartered in Toronto, Ontario, Canada, and focuses on the quick-service restaurant industry. Pricing is on request; prospective customers can request a demo and a path to a pilot.

Presto Voice automates drive-thru order-taking for quick-service restaurant operators, connecting with existing lane hardware and POS platforms. Presto describes four operating approaches: supervised AI, pure AI, agent-led, and unsupervised AI. Menu Unification structures menu data centrally, helping operators adopt the service without standardizing menus themselves. The assistant can take orders in multiple languages and suggest additions based on guest preferences, timing, and item modifications. Presto says setup takes a few hours, with automatic menu ingestion and connections to POS systems, confirmation boards, and drive-thru speakers. Official POS partners listed are Oracle, PAR, Qu, and Toast; Toast orders captured by the AI flow through the Toast POS environment to the kitchen. The service is described as available 24/7 and supports customizable greetings for different dayparts. Presto says its voice technology uses in-house natural-language understanding and large language models. Its privacy notice says guest voices are recorded and stored to fulfill orders and improve recognition. Pricing is available on request.