Graivy ServThru vs Xenial Drive-Thru Director
Graivy ServThru
graivy.comXenial Drive-Thru Director
xenial.comSide by side
| Figure | Graivy ServThru | Xenial Drive-Thru Director |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| Plans published | 1 | 0 |
| Spec score · Restaurant Drive-Thru Software | 7.6 (#4) | 6.5 (#20) |
| Hardware compatibility | The product page says ServThru integrates with existing drive-thru hardware, including legacy systems and newer technology. | The product page says it works with existing drive-thru hardware. |
| Purpose | ServThru is a touchless, voice-driven assistant that takes drive-thru orders for quick-service restaurants. | Xenial Drive-thru Director provides analytics and visualizations intended to improve drive-thru performance. |
| Security | The ServThru page says the restaurant team manages payment and describes the transaction as secure; it does not specify a security certification. | Xenial's privacy notice says it maintains administrative, technical, and physical safeguards designed to protect personal information submitted through its sites and apps. |
| Support | Graivy says it helps ensure the product runs smoothly during setup and offers a demo with a path to a pilot. | Xenial lists Drive-Thru Director under customer support and provides 1.800.547.4266 and [email protected] for a support contact group that includes it. |
Plans
In their own words
Graivy ServThru
Graivy ServThru is a web-based, voice-driven assistant for taking drive-thru orders at quick-service restaurants. It handles simple orders and customizations, then sends confirmed orders to the restaurant’s POS in real time so kitchen preparation can begin. Restaurant staff take over for payment and the final handoff. ServThru works with existing POS systems and drive-thru hardware, including legacy equipment and newer technology. Restaurants can update menus for promotions, seasonal changes, and limited-time offers. The system monitors orders as they happen, alerts staff when human judgment is needed, and provides real-time insights into order trends and peak times. Graivy describes ServThru as suitable for an individual restaurant or a chain, with scaling from one location to 100. The company says the staff-managed transaction is secure but does not name a certification or compliance standard. Graivy is headquartered in Toronto, Ontario, Canada, and focuses on the quick-service restaurant industry. Pricing is on request; prospective customers can request a demo and a path to a pilot.
Xenial Drive-Thru Director
Xenial Drive-Thru Director is a cloud system for monitoring and managing drive-thru performance. A real-time animated display shows vehicles to crew members, while live indicators report guest counts and speed of service. The product automates traffic management to increase transactions while maintaining guest satisfaction and uses gamification to encourage competition between crews. It supports single-lane and dual-lane drive-thrus and works with existing drive-thru hardware. Reports in the Classic Portal provide speed-of-service metrics. Documented hardware includes a media-player controller, GPIO board, and vehicle-detection system. Xenial publishes API documentation for vehicle data retrieval by date and credential changes, and its Genius Drive Thru API supplies drive-thru event data. A case study describes integration with Xenial’s digital menu-board platform for traffic-based full-screen menu changes. Xenial says brands using the product reduce speed of service by 12 seconds or more. Pricing is on request.