Grasp vs HelpCrunch
Grasp
getgrasp.com
HelpCrunch
helpcrunch.comSide by side
| Figure | Grasp | HelpCrunch |
|---|---|---|
| Price from | €32/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Live chat software | 8.8 (#16) | 9.2 (#8) |
| Website chatbot | Yes | Its code-free HelpBot chatbot can collect details, qualify leads, offer discounts, gather issue information and route chats, including through Facebook, Instagram, Telegram and Viber. |
| Chat channels | omnichannel | omnichannel |
| Founded | 2012 | 2016 |
| Free plan | No | No |
| Headquarters | Amsterdam, Netherlands | Wilmington, Delaware, USA |
| Integrations | Grasp says its API can add customers’ own systems and complete customer profiles, and its App Store connects apps to the inbox. | Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others. |
| Live agent chat | Yes | Yes |
| Security | Grasp says it maintains reasonable administrative and technical safeguards for data security, confidentiality, and integrity, and accesses an account for technical assistance only with explicit consent except where law requires otherwise. | HelpCrunch says personal data is protected with TLS encryption and that its privacy policy follows GDPR requirements. |
| Visitor tracking | Yes | Yes |
Plans
In their own words
HelpCrunch
HelpCrunch has no write-up on Specifiction yet; its figures are above.