Grasp vs LiveChat
Grasp
getgrasp.com
LiveChat
livechat.comSide by side
| Figure | Grasp | LiveChat |
|---|---|---|
| Price from | €32/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 9 |
| Spec score · Live chat software | 8.8 (#16) | 9.3 (#5) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | No | No |
| Integrations | Grasp says its API can add customers’ own systems and complete customer profiles, and its App Store connects apps to the inbox. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Live agent chat | Yes | Yes |
| Product | Grasp is a customer conversations platform that brings customer service interactions together and uses AI to help teams. | LiveChat provides website live chat for customer support, lead qualification, and sales. |
| Security | Grasp says it maintains reasonable administrative and technical safeguards for data security, confidentiality, and integrity, and accesses an account for technical assistance only with explicit consent except where law requires otherwise. | The current product page states SOC 2 Type 2-audited security, GDPR and CCPA compliance, WCAG 2.2 AA accessibility and PCI DSS SAQ A. |
| Support | The site advertises continuous English support and Grasp support on all channels with each listed paid plan. | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. |
| Visitor tracking | Yes | Yes |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.