Grasp vs Re:amaze
Grasp
getgrasp.com
Re:amaze
reamaze.comSide by side
| Figure | Grasp | Re:amaze |
|---|---|---|
| Price from | €32/mo | $29/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 8 |
| Spec score · Live chat software | 8.8 (#16) | 9.0 (#11) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Founded | 2012 | 2012 |
| Free plan | No | No |
| Headquarters | Amsterdam, Netherlands | San Jose, California, United States |
| Integrations | Grasp says its API can add customers’ own systems and complete customer profiles, and its App Store connects apps to the inbox. | The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. |
| Live agent chat | Yes | Yes |
| Product | Grasp is a customer conversations platform that brings customer service interactions together and uses AI to help teams. | Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses. |
| Security | Grasp says it maintains reasonable administrative and technical safeguards for data security, confidentiality, and integrity, and accesses an account for technical assistance only with explicit consent except where law requires otherwise. | Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization. |
| Trial | The pricing page offers a 14-day free trial. | The company offers a 14-day free trial without a credit card and says trial accounts include Plus plan features. |
| Visitor tracking | Yes | Yes |
Plans
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.