Grasp vs Smartsupp
Grasp
getgrasp.com
Smartsupp
smartsupp.comSide by side
| Figure | Grasp | Smartsupp |
|---|---|---|
| Price from | €32/mo | $16/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 6 |
| Spec score · Live chat software | 8.8 (#16) | 9.2 (#7) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Founded | 2012 | 2013 |
| Free plan | No | Yes |
| Headquarters | Amsterdam, Netherlands | Brno, Czechia |
| Integrations | Grasp says its API can add customers’ own systems and complete customer profiles, and its App Store connects apps to the inbox. | 80 |
| Live agent chat | Yes | Yes |
| Visitor tracking | Yes | The platform provides visitor histories, journeys, browsing history, and real-time visitor monitoring. |
Plans
Smartsupp
- FreeFree
- Solo$17 a month
- Plus$25 a month
- Expert$83 a month
- Ultimate$280 a month
- Mira AI Agent$16 a month
In their own words
Smartsupp
Smartsupp combines live-agent chat, a website chatbot, and visitor tracking for customer conversations. Its listed channels include live chat, Facebook Messenger, WhatsApp, and connected email. The service runs on web, iOS, and Android; it also offers a mobile SDK and a business mobile app. Teams can group agents, assign roles, and track performance from one dashboard, while administrators can limit agent access to settings such as billing or chat-box design. Smartsupp lists more than 80 platform integrations. AI features include agents, reply assistance, MCP connections, and automation workflows. Mira can recommend products, answer common questions, and hand conversations to human agents. The free plan includes one operator, 25 conversations per month, one website, and 14-day history. Paid plans start at $17 a month billed annually. Paid customer service plans include a 14-day trial without a credit card; annual billing is offered with savings of up to 30%. Prices exclude VAT, calculated by billing country. Smartsupp is headquartered in Brno, Czechia, and says it serves more than 100,000 customers.