Groomsoft vs IDEXX Neo
Groomsoft
groomsoft.comIDEXX Neo
idexx.comSide by side
| Figure | Groomsoft | IDEXX Neo |
|---|---|---|
| Price from | $29.95/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 9 | 1 |
| Spec score · Pet Care Software | 9.1 (#1) | 7.7 (#13) |
| Integrations | Listed integrations include Google Calendar, Google Maps, Fortis and MailChimp. | The FAQ lists IDEXX diagnostics and reference labs, ANTECH, Deputy, SmartFlow, Televet, VetConnect PLUS, Vetstoria, and IDEXX Web PACS integrations. |
| Payments | Groomsoft Payments uses Fortis for integrated terminals, card on file, tokenized PCI compliant storage, surcharging and account updating. | Payment features include payment capture, electronic signatures with a wireless Clover device, and payment history and reporting. |
| Reporting | Reports provide printable views and mostly CSV export, including sales, balances, tips, commissions, expenses, vaccinations and time clock data. | Reporting includes practice metrics, purchase orders, inventory tracking, visualizations, and data export. |
| Support | Phone support is available Monday through Friday, 8:30 am–5:00 pm US Eastern Time, with after-hours email support and technical-problem emails worked as soon as received. | IDEXX lists Neo Software Support at 1-800-296-7141 and the trial page also offers live chat. |
Plans
Groomsoft
- Free DemoFree
- FREE DemoFree
- SMS pack 100$10, paid once
- SMS pack 500$25, paid once
- Grooming Shops$29.95 a month
- Mobile Groomers$39.90 a month
- SMS pack 1,000$45, paid once
- SMS pack 5,000$200, paid once
- SMS pack 10,000$350, paid once
In their own words
Groomsoft
Groomsoft is web-based software for managing a pet grooming business, with tools for appointments, payments, customer and pet records, and mobile grooming. Its calendar supports online booking, recurring visits, waiting lists, groomer schedules, business hours, and days off. Paid subscribers can send automated email reminders. Payment options include card processing, card-on-file storage, paperless billing, and plug-and-play terminals. Mobile groomers get route optimization, mileage tracking, live-traffic maps, and customer notifications when they are on the way. Profiles can hold tags, appointment histories, notes, unlimited pet photos, and vaccination alerts. Appointments sync with Google Calendar, and a MailChimp integration supports email marketing. Grooming Shops costs $29.95 per month; Mobile Groomers costs $39.90 per month. Both paid plans include 100 free text-message reminders, with additional messages requiring SMS packs. A 30-day free demo is listed. Subscriptions have no contract and can be cancelled at any time.
IDEXX Neo
IDEXX Neo is cloud-based veterinary practice management software for clinic workflows spanning patient care, scheduling, payments, and reporting. Its dashboard summarizes overdue and draft invoices, reminders, appointments, callbacks, and diagnostic results. Patient records and workflows include histories, examination notes, diagnoses, estimates, procedure templates, diagnostic orders, and electronic signatures. Scheduling covers appointment management, SMS reminders, boarding, and the Neo Patient Portal. Payment features include capturing payments with a wireless Clover device and reviewing payment history and reports. Practice reporting includes metrics, purchase orders, inventory tracking, visualizations, and data export. Integrations listed by IDEXX include its diagnostics and reference labs, ANTECH, Deputy, SmartFlow, Televet, VetConnect PLUS, Vetstoria, and IDEXX Web PACS. IDEXX says Neo is hosted and managed by Amazon Web Services and data is backed up automatically. It works in a modern browser on Mac, PC, iOS, or Android devices. IDEXX offers a free 15-day trial; subscription pricing is available on request. The company recommends keeping one or two devices with wireless data plans available in case internet access is lost.