Groomsoft
groomsoft.com
What it is
Groomsoft is web-based software for managing a pet grooming business, with tools for appointments, payments, customer and pet records, and mobile grooming. Its calendar supports online booking, recurring visits, waiting lists, groomer schedules, business hours, and days off. Paid subscribers can send automated email reminders. Payment options include card processing, card-on-file storage, paperless billing, and plug-and-play terminals. Mobile groomers get route optimization, mileage tracking, live-traffic maps, and customer notifications when they are on the way. Profiles can hold tags, appointment histories, notes, unlimited pet photos, and vaccination alerts. Appointments sync with Google Calendar, and a MailChimp integration supports email marketing. Grooming Shops costs $29.95 per month; Mobile Groomers costs $39.90 per month. Both paid plans include 100 free text-message reminders, with additional messages requiring SMS packs. A 30-day free demo is listed. Subscriptions have no contract and can be cancelled at any time.
Spec sheet
- What it does
- Groomsoft is a cloud based management system for pet grooming businesses, covering customers, pets, appointments and reporting.Read 19 Oct 2026 · groomsoft.com
- Purpose
- Groomsoft is cloud-based pet grooming software for managing a pet grooming business.Read 8 Oct 2026 · groomsoft.com
- Deployment
- Groomsoft is browser based with no software download or installation and managed updates handled by the provider.Read 19 Oct 2026 · groomsoft.com
- Integrations
- Listed integrations include Google Calendar, Google Maps, Fortis and MailChimp.Read 19 Oct 2026 · groomsoft.com
- Security
- The company says communications use TLS encryption, payment cards are tokenized with PCI compliant Fortis, and data is backed up hourly at multiple off site facilities.Read 19 Oct 2026 · groomsoft.com
- Privacy
- The privacy policy says MRR does not sell or share personal information with third parties for their own commercial uses without consent.Read 8 Oct 2026 · groomsoft.com
- Support
- Phone support is available Monday through Friday, 8:30 am–5:00 pm US Eastern Time, with after-hours email support and technical-problem emails worked as soon as received.Read 8 Oct 2026 · groomsoft.com
- API and SDKs
- The reviewed official navigation and documentation pages expose integrations and FAQs but no public API reference or SDK download.Read 19 Oct 2026 · groomsoft.com
- Appointment calendar
- The calendar supports business hours, closures, recurring appointments, conflict prevention, waiting lists, groomer scheduling and checkout payment types.Read 19 Oct 2026 · groomsoft.com
- Appointments
- The appointment calendar supports online booking, recurring appointments, business hours, days off, waiting lists, groomer scheduling and automated email reminders for paid subscribers.Read 8 Oct 2026 · groomsoft.com
- Cancellation
- Subscriptions have monthly and annual payment options with no contract, and customers can cancel at any time.Read 8 Oct 2026 · groomsoft.com
- Company facts
- LinkedIn lists MRR Technologies, LLC as privately held, founded in 2006, headquartered location not stated, with 2–10 employees.Read 19 Oct 2026 · linkedin.com
- Customer and pet records
- Customer and pet profiles support tags, appointment histories, notes, unlimited pet photo uploads and vaccination tracking alerts.Read 8 Oct 2026 · groomsoft.com
- Customer records
- Customer profiles include tags, notes, notification preferences, additional contacts, veterinarian autocomplete and full appointment history.Read 19 Oct 2026 · groomsoft.com
- Documents
- Users can create signable release forms, send them by email or text and save signed copies online as downloadable PDFs.Read 19 Oct 2026 · groomsoft.com
- G2 company listing
- G2 identifies MRR Technologies as Groomsoft's seller, founded in 2006, and shows three LinkedIn employees for the Groomsoft listing.Read 19 Oct 2026 · g2.com
- Google Calendar integration
- Paid accounts can sync each groomer's future appointments, details and up to two reminders into a separate Google Calendar.Read 19 Oct 2026 · groomsoft.com
- Limit: customization
- A Software Advice reviewer reported that some service options felt limited or not fully customizable.Read 19 Oct 2026 · softwareadvice.com
- Limit: occasional outage
- A GetApp review said the service had one outage lasting about 20 minutes over three years of use.Read 19 Oct 2026 · getapp.co.uk
- Limit: phone experience
- A reviewer said Groomsoft lacks phone integration and wanted app alerts when texts arrive.Read 19 Oct 2026 · getapp.co.uk
- Limit: SMS cost
- A Capterra reviewer considered text message reminder costs high compared with the subscription.Read 19 Oct 2026 · capterra.com
- Maker history
- MRR Technologies says Groomsoft was created in 2011 after a groomer asked the founders to build simpler grooming software.Read 8 Oct 2026 · groomsoft.com
- Mobile grooming
- Mobile grooming features include route optimization, mileage tracking, maps with live traffic and customer notifications that the groomer is on the way.Read 8 Oct 2026 · groomsoft.com
- Mobile routing
- Mobile groomers get route optimization, live traffic, satellite and street views, mileage tracking, home garaging and on my way messages.Read 19 Oct 2026 · groomsoft.com
- Notable news
- A Groomsoft announcement dated May 4, 2021 said its mobile mapping engine moved from MapQuest to Google.Read 19 Oct 2026 · blog.groomsoft.com
- Online booking
- Subscribers can publish a Pet Groomer Finder profile, control booking blocks, services, hours, vaccination questions and cancellation terms.Read 19 Oct 2026 · groomsoft.com
- Payment limits
- Payment processing is unavailable in Puerto Rico, Canada and the US states Connecticut, Maine and Massachusetts for surcharging.Read 19 Oct 2026 · groomsoft.com
- Payments
- Groomsoft Payments uses Fortis for integrated terminals, card on file, tokenized PCI compliant storage, surcharging and account updating.Read 19 Oct 2026 · groomsoft.com
- Pet records
- Pet profiles store breed, birthday, gender, weight, behavior, vaccination data, tags and unlimited photos.Read 19 Oct 2026 · groomsoft.com
- Praise: support
- Reviewers repeatedly describe fast, helpful responses and real human assistance when they have questions or setup problems.Read 19 Oct 2026 · getapp.co.uk
- Praise: usability and value
- Reviewers commonly praise easy operation, broad grooming features and pricing they consider reasonable versus alternatives.Read 19 Oct 2026 · capterra.com
- Rating on Capterra
- 4.9 out of 5 from 36 reviewsRead 19 Oct 2026 · capterra.com
- Rating on GetApp
- 4.9 out of 5 from 36 reviewsRead 19 Oct 2026 · getapp.com
- Rating on Software Advice
- 4.9 out of 5 from 36 reviewsRead 19 Oct 2026 · softwareadvice.com
- Reporting
- Reports provide printable views and mostly CSV export, including sales, balances, tips, commissions, expenses, vaccinations and time clock data.Read 19 Oct 2026 · groomsoft.com
- Security and backups
- The pricing page says communications use the latest TLS encryption and data is automatically backed up hourly to multiple off-site facilities.Read 8 Oct 2026 · groomsoft.com
- Self hosting
- The official benefits page describes a provider hosted cloud application that requires only a web browser.Read 19 Oct 2026 · groomsoft.com
- SMS limits
- Paid plans include 100 free text message appointment reminders, and additional messages require SMS packs; messages stop when the balance reaches zero unless auto-reload is enabled.Read 8 Oct 2026 · groomsoft.com
- Support and training
- GetApp lists knowledge base, FAQs, phone, email, chat, videos, documentation, live online and in person support or training.Read 19 Oct 2026 · getapp.com
- Switching
- Groomsoft says it will import customer and pet data from another software provider free of charge.Read 8 Oct 2026 · groomsoft.com
- Text messaging
- The system sends two configurable appointment reminders, accepts confirmation replies, supports two way conversations and bulk messages.Read 19 Oct 2026 · groomsoft.com
- Vaccination tracking
- Customers can upload vaccination proof and expiration dates for approval, with alerts and vaccination reports available.Read 19 Oct 2026 · groomsoft.com
Plans and prices
Free Demo Free 30 days basic features · payment processing · Google Calendar sync · online booking · maps · email reminders · text reminders · customer and pet import Read 19 Oct 2026 · groomsoft.com
FREE Demo Free for 30 days Basic Features · Payment Processing · Google Calendar sync · Online Booking · Maps for Mobile Grooming · Email and text appointment reminders · Customer & Pet Import Read 8 Oct 2026 · groomsoft.com
SMS pack 100 $10, paid once 100 messages · 10¢ per SMS Read 19 Oct 2026 · groomsoft.com
SMS pack 500 $25, paid once 500 messages · 5¢ per SMS Read 19 Oct 2026 · groomsoft.com
Grooming Shops $29.95 a month per month basic features · payment processing · Google Calendar sync · online booking · maps · email reminders · 100 free SMS reminders · free customer and pet import Read 19 Oct 2026 · groomsoft.com
Mobile Groomers $39.90 a month per month basic features · payment processing · Google Calendar sync · online booking · mobile maps · email reminders · 100 free SMS reminders · free customer and pet import Read 19 Oct 2026 · groomsoft.com
SMS pack 1,000 $45, paid once 1,000 messages · 4.5¢ per SMS Read 19 Oct 2026 · groomsoft.com
SMS pack 5,000 $200, paid once 5,000 messages · 4¢ per SMS Read 19 Oct 2026 · groomsoft.com
SMS pack 10,000 $350, paid once 10,000 messages · 3.5¢ per SMS Read 19 Oct 2026 · groomsoft.com
Strong points and limits
Strong points
- Online booking and recurring appointments
- Mobile routing with live-traffic maps
- Pet profiles include vaccination alerts
- Google Calendar sync and MailChimp integration
Limits
- No free plan; paid plans start at $29.95 per month
- Text reminders stop at zero balance without auto-reload
- Phone support is limited to weekday business hours
Who it suits
Groomsoft suits grooming shops and mobile groomers that need booking, scheduling, payment, and pet-record tools in one web service. It may also fit businesses moving from another provider, since customer and pet data imports are offered free.
Verdict
Groomsoft covers appointment management, payments, records, and mobile grooming workflows. Check the SMS balance rules and plan price against the number of reminders your business needs.
Where Specifiction places it
- Pet Care Software#1 of 229.1
- Pet Grooming Software#2 of 198.9
- Pet Grooming Scheduling Software#4 of 308.9
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