Grypp Universal CoBrowse vs OnSight RVX
Grypp Universal CoBrowse
grypp.ioOnSight RVX
hostcomm.netSide by side
| Figure | Grypp Universal CoBrowse | OnSight RVX |
|---|---|---|
| Price from | — | $29/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 0 | 3 |
| Spec score · Video Customer Support Software | 7.8 (#13) | 8.2 (#9) |
| Company history | Grypp says it was founded in 2017. | Hostcomm says OnSight remote visual assistance has been in production since 2014. |
| Founded | 2017 | 2004 |
| Headquarters | Northampton, United Kingdom | Miami, Florida, US |
| Integrations | The product offers a public API for embedding cobrowsing into existing workflows and can connect with an existing support stack. | The page lists Simpro, Talkdesk, Persona, and a REST API with webhooks; it says API and webhooks are on the Enterprise plan. |
| Intended users | Grypp describes Universal CoBrowse as built for contact center support teams helping customers complete online tasks. | The page names field-service companies, HVAC, solar and heat-pump installers, social-housing and property teams, insurers, utilities, and manufacturers as users. |
| Purpose | Universal CoBrowse lets agents guide customers through webpages, forms, checkouts, account areas, and portals in real time. | OnSight RVX lets an expert see through a customer’s or field worker’s phone camera in real time and guide them remotely. |
| Support | The Get Started page offers a tailored recommendation, personalized demo, and ROI estimate after speaking with Grypp’s team. | Hostcomm says it replies to product questions within one business day and offers phone support. |
Plans
In their own words
Grypp Universal CoBrowse
Grypp Universal CoBrowse lets contact-center agents guide customers through webpages, forms, checkouts, portals, and account areas in real time. Customers join in a browser without downloading software or installing an app, using desktop, tablet, or mobile devices. Agents see the shared browser journey without access to the customer’s full desktop, private tabs, or other applications. Listed capabilities include scriptless cobrowsing, visual annotation, session save and resume, conversion tracking, page recordings, role-based access, and real-time authentication. Grypp says sessions are encrypted, sensitive fields are masked, and customer permission and authentication controls are used. It states that Universal CoBrowse is PCI DSS and HIPAA compliant; the company also reports ISO 27001 certification, a SOC 2 Type II audit, and CSA STAR registry listing. A public API embeds cobrowsing into existing workflows, either standalone or connected to a support stack. Grypp says it integrates natively with many CCaaS platforms, naming NICE CXone, Zendesk, Talkdesk, and Genesys. Pricing is provided on request based on features and requirements.
OnSight RVX
OnSight RVX has no write-up on Specifiction yet; its figures are above.