Grypp Universal CoBrowse vs Recursive Labs Visual Engagement Platform
Grypp Universal CoBrowse
grypp.io
Recursive Labs Visual Engagement Platform
recursivelabs.comSide by side
| Figure | Grypp Universal CoBrowse | Recursive Labs Visual Engagement Platform |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 0 |
| Spec score · Video Customer Support Software | 7.8 (#13) | 8.1 (#11) |
| Compliance | Grypp states that Universal CoBrowse is PCI DSS and HIPAA compliant. | The Customer Service page says its configurable redaction engine has met security standards from PCI to HIPAA, supports GDPR, and allows customers to specify data retention lifecycles. |
| Headquarters | Northampton, United Kingdom | St. Louis, Missouri, United States |
| Integrations | The product offers a public API for embedding cobrowsing into existing workflows and can connect with an existing support stack. | The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text. |
| Support | The Get Started page offers a tailored recommendation, personalized demo, and ROI estimate after speaking with Grypp’s team. | The site offers demos and lists sales phone and email contacts for inquiries. |
In their own words
Grypp Universal CoBrowse
Grypp Universal CoBrowse lets contact-center agents guide customers through webpages, forms, checkouts, portals, and account areas in real time. Customers join in a browser without downloading software or installing an app, using desktop, tablet, or mobile devices. Agents see the shared browser journey without access to the customer’s full desktop, private tabs, or other applications. Listed capabilities include scriptless cobrowsing, visual annotation, session save and resume, conversion tracking, page recordings, role-based access, and real-time authentication. Grypp says sessions are encrypted, sensitive fields are masked, and customer permission and authentication controls are used. It states that Universal CoBrowse is PCI DSS and HIPAA compliant; the company also reports ISO 27001 certification, a SOC 2 Type II audit, and CSA STAR registry listing. A public API embeds cobrowsing into existing workflows, either standalone or connected to a support stack. Grypp says it integrates natively with many CCaaS platforms, naming NICE CXone, Zendesk, Talkdesk, and Genesys. Pricing is provided on request based on features and requirements.
Recursive Labs Visual Engagement Platform
Recursive Labs Visual Engagement Platform provides tools for agents to see, guide and assist customers in real time. Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link, without an app or download. Agents can pause the stream, annotate a frozen frame and add other participants. Mixed Reality tools allow agents to point into the video, show tools or props and draw in the stream. ReadOnly Cobrowse lets agents view a customer’s website, redact sensitive data at the element level and annotate while the customer controls clicks. WebRTC Share supports browser tabs, applications and full desktops on Windows and Mac. Native Android and iOS SDKs can limit sharing to an app or show the full device, with controls to shield sensitive panels. Customers can launch video from digital properties, and agents can move text or voice conversations to video using a one-time link. The platform also supports escalation from AI experiences to live agents. Recursive Labs describes its architecture as cloud native and API first, with dedicated instances available. Pricing is on request; no plans are available for direct purchase.