GudDesk vs InvGate Service Desk
GudDesk
guddesk.com
InvGate Service Desk
invgate.comSide by side
| Figure | GudDesk | InvGate Service Desk |
|---|---|---|
| Price from | $29/mo | $41.67/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · AI IT Service Desk Software | 7.7 (#15) | 8.9 (#5) |
| Automation | Automation rules can assign, tag, route, notify, and escalate conversations based on lifecycle events. | Automation rules trigger custom actions when request conditions are met. |
| Integrations | Available or listed integrations include Claude AI, Slack, n8n, webhooks, REST API, and the Widget SDK; email, WhatsApp, Telegram, Salesforce, HubSpot, Pipedrive, Zapier, Make, Google Analytics, and PostHog are marked soon. | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. |
| Self-hosting | Self-hosted deployment is supported with Docker Compose or bare metal, using PostgreSQL and Node.js. | Enterprise supports on-premise hosting, while Starter and Pro are cloud-only according to the pricing comparison. |
| Support | Documentation lists GitHub Issues, GitHub Discussions, and [email protected] for help; the Pro plan includes priority email support. | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
GudDesk
GudDesk is an open-source customer messaging platform combining live chat, a shared inbox, knowledge-base publishing, AI agents and workflow automation. Its embeddable widget handles real-time messages, custom colors and visitor tracking. The inbox unifies chat, email and bot conversations with assignment, tags, priorities, internal notes and collision detection. GudBot, TriageBot and OnboardBot are included, while custom agents can connect through webhooks and the REST API. Knowledge-base tools cover article editing, collections, a public searchable help center, suggestions, analytics and AI-agent integration. Rules can assign, tag, route, notify or escalate conversations based on lifecycle events. GudDesk is self-hostable under AGPL-3.0 using Docker Compose or bare metal with PostgreSQL and Node.js. Hosted data is stored in United States and European Union data centers; self-hosted data remains on the customer’s infrastructure. The Free plan allows two workspace members and 500 conversations monthly. Pro costs $29 a month, billed flat, with unlimited members and conversations, Claude-powered AI, Slack integration and priority email support.
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.