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SPECIFICTION
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GudDesk

guddesk.com

From $29/mo WebAPISelf-hosted
Visit guddesk.com
Spec score 7.7 #15 of 23 in AI IT Service Desk Software

What it is

GudDesk is an open-source customer messaging platform combining live chat, a shared inbox, knowledge-base publishing, AI agents and workflow automation. Its embeddable widget handles real-time messages, custom colors and visitor tracking. The inbox unifies chat, email and bot conversations with assignment, tags, priorities, internal notes and collision detection. GudBot, TriageBot and OnboardBot are included, while custom agents can connect through webhooks and the REST API. Knowledge-base tools cover article editing, collections, a public searchable help center, suggestions, analytics and AI-agent integration. Rules can assign, tag, route, notify or escalate conversations based on lifecycle events. GudDesk is self-hostable under AGPL-3.0 using Docker Compose or bare metal with PostgreSQL and Node.js. Hosted data is stored in United States and European Union data centers; self-hosted data remains on the customer’s infrastructure. The Free plan allows two workspace members and 500 conversations monthly. Pro costs $29 a month, billed flat, with unlimited members and conversations, Claude-powered AI, Slack integration and priority email support.

Spec sheet

Product
GudDesk is an open-source customer messaging platform with live chat, a shared inbox, a knowledge base, AI-powered agents, and workflow automations.Read 1 Oct 2026 · guddesk.com
Integrations
Available or listed integrations include Claude AI, Slack, n8n, webhooks, REST API, and the Widget SDK; email, WhatsApp, Telegram, Salesforce, HubSpot, Pipedrive, Zapier, Make, Google Analytics, and PostHog are marked soon.Read 1 Oct 2026 · guddesk.com
Security
The privacy policy states that GudDesk uses TLS/SSL in transit, encryption at rest for sensitive data, regular security audits, access controls, and secure development practices.Read 1 Oct 2026 · guddesk.com
Support
Documentation lists GitHub Issues, GitHub Discussions, and [email protected] for help; the Pro plan includes priority email support.Read 1 Oct 2026 · guddesk.com
AI agents
GudDesk provides GudBot, TriageBot, and OnboardBot, and supports custom agents through webhooks and the REST API.Read 1 Oct 2026 · guddesk.com
Automation
Automation rules can assign, tag, route, notify, and escalate conversations based on lifecycle events.Read 1 Oct 2026 · guddesk.com
Data residency
Hosted-cloud data is stored in data centers in the United States and the European Union, while self-hosted data remains on the customer's infrastructure.Read 1 Oct 2026 · guddesk.com
Free limits
The Free plan includes up to 2 workspace members and 500 conversations per month.Read 1 Oct 2026 · guddesk.com
Knowledge base
The knowledge base provides article editing, collections, a public searchable help center, article suggestions, analytics, and AI-agent integration.Read 1 Oct 2026 · guddesk.com
Live chat
Its embeddable widget supports real-time messaging, custom colors, and visitor tracking.Read 1 Oct 2026 · guddesk.com
Open source
GudDesk is self-hostable and licensed under AGPL-3.0 in its documentation.Read 1 Oct 2026 · guddesk.com
Self-hosting
Self-hosted deployment is supported with Docker Compose or bare metal, using PostgreSQL and Node.js.Read 1 Oct 2026 · guddesk.com
Shared inbox
The unified inbox handles chat, email, and bot conversations with assignment, tags, priorities, internal notes, and collision detection.Read 1 Oct 2026 · guddesk.com
Target users
GudDesk presents use cases for SaaS companies, ecommerce businesses, startups, agencies, and open-source projects.Read 1 Oct 2026 · guddesk.com

Plans and prices

Pro Plan $29 a month flat unlimited workspace members · unlimited conversations · built-in Claude-powered AI · Slack integration · priority email support Read 1 Oct 2026 · guddesk.com
Free Plan Price not published forever up to 2 workspace members · 500 conversations / month · unlimited knowledge base articles · community support Read 1 Oct 2026 · guddesk.com

Every GudDesk plan and price →

Strong points and limits

Strong points

  • Combines chat, email and bot inboxes
  • Includes three ready-made AI agents
  • Self-hosting supported under AGPL-3.0
  • Knowledge base has public help center
  • Self-hosted data stays on your infrastructure

Limits

  • Free plan limits members and conversations
  • Several integrations are marked soon
  • Self-hosting requires PostgreSQL and Node.js
  • Pro costs 29.00 USD monthly

Who it suits

GudDesk suits SaaS companies, ecommerce businesses, startups, agencies and open-source projects handling support conversations. It fits teams wanting hosted or self-managed deployment.

Verdict

GudDesk combines support channels, searchable documentation, AI agents and event-based automation in a self-hostable package. Its free tier is limited to small workspaces, while Pro removes member and conversation caps and adds Claude and Slack.

Where Specifiction places it

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