GudDesk vs SysAid
GudDesk
guddesk.com
SysAid
sysaid.comSide by side
| Figure | GudDesk | SysAid |
|---|---|---|
| Price from | $29/mo | $89/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 2 |
| Spec score · AI IT Service Desk Software | 7.7 (#15) | 8.6 (#7) |
| Integrations | Available or listed integrations include Claude AI, Slack, n8n, webhooks, REST API, and the Widget SDK; email, WhatsApp, Telegram, Salesforce, HubSpot, Pipedrive, Zapier, Make, Google Analytics, and PostHog are marked soon. | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. |
| Security | The privacy policy states that GudDesk uses TLS/SSL in transit, encryption at rest for sensitive data, regular security audits, access controls, and secure development practices. | The pricing page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. |
| Self-hosting | Self-hosted deployment is supported with Docker Compose or bare metal, using PostgreSQL and Node.js. | SysAid is available as both cloud software and an on-premises edition; cloud has features that are not currently present on-premises, including AI Service Desk. |
| Support | Documentation lists GitHub Issues, GitHub Discussions, and [email protected] for help; the Pro plan includes priority email support. | Both plans list 24/6 support; the page gives Professional and Enterprise P1 response times of 3 hours and 1 hour, respectively. |
Plans
In their own words
GudDesk
GudDesk is an open-source customer messaging platform combining live chat, a shared inbox, knowledge-base publishing, AI agents and workflow automation. Its embeddable widget handles real-time messages, custom colors and visitor tracking. The inbox unifies chat, email and bot conversations with assignment, tags, priorities, internal notes and collision detection. GudBot, TriageBot and OnboardBot are included, while custom agents can connect through webhooks and the REST API. Knowledge-base tools cover article editing, collections, a public searchable help center, suggestions, analytics and AI-agent integration. Rules can assign, tag, route, notify or escalate conversations based on lifecycle events. GudDesk is self-hostable under AGPL-3.0 using Docker Compose or bare metal with PostgreSQL and Node.js. Hosted data is stored in United States and European Union data centers; self-hosted data remains on the customer’s infrastructure. The Free plan allows two workspace members and 500 conversations monthly. Pro costs $29 a month, billed flat, with unlimited members and conversations, Claude-powered AI, Slack integration and priority email support.
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.