GudDesk vs TOPdesk
GudDesk
guddesk.com
TOPdesk
topdesk.comSide by side
| Figure | GudDesk | TOPdesk |
|---|---|---|
| Price from | $29/mo | £51/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · AI IT Service Desk Software | 7.7 (#15) | 8.5 (#8) |
| Integrations | Available or listed integrations include Claude AI, Slack, n8n, webhooks, REST API, and the Widget SDK; email, WhatsApp, Telegram, Salesforce, HubSpot, Pipedrive, Zapier, Make, Google Analytics, and PostHog are marked soon. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Knowledge base | The knowledge base provides article editing, collections, a public searchable help center, article suggestions, analytics, and AI-agent integration. | TOPdesk provides a knowledge base for publishing answers and reducing repetitive support requests. |
| Security | The privacy policy states that GudDesk uses TLS/SSL in transit, encryption at rest for sensitive data, regular security audits, access controls, and secure development practices. | The platform page states that TOPdesk is SOC 2 certified and reports 99.9% average uptime. |
| Support | Documentation lists GitHub Issues, GitHub Discussions, and [email protected] for help; the Pro plan includes priority email support. | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. |
Plans
In their own words
GudDesk
GudDesk is an open-source customer messaging platform combining live chat, a shared inbox, knowledge-base publishing, AI agents and workflow automation. Its embeddable widget handles real-time messages, custom colors and visitor tracking. The inbox unifies chat, email and bot conversations with assignment, tags, priorities, internal notes and collision detection. GudBot, TriageBot and OnboardBot are included, while custom agents can connect through webhooks and the REST API. Knowledge-base tools cover article editing, collections, a public searchable help center, suggestions, analytics and AI-agent integration. Rules can assign, tag, route, notify or escalate conversations based on lifecycle events. GudDesk is self-hostable under AGPL-3.0 using Docker Compose or bare metal with PostgreSQL and Node.js. Hosted data is stored in United States and European Union data centers; self-hosted data remains on the customer’s infrastructure. The Free plan allows two workspace members and 500 conversations monthly. Pro costs $29 a month, billed flat, with unlimited members and conversations, Claude-powered AI, Slack integration and priority email support.
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.